Key Account Admin Support

4 weeks ago


Didcot, United Kingdom Auto4 Ltd Full time

In addition to your salary you will receive 20 days holiday with an additional day for eaach complete year of service, on site parking and company socials.

**Key Account Support - Job Description**
- Reporting to Key Account Director
- Ensuring our key customer accounts are provided with an exceptional level of service and support.
- Monitor orders and backorders and liaising with warehouse and purchasing to ensure these are actioned promptly.
- Liaising with main contacts and responding to queries in timely manner to strengthen, enduring relationships with our key accounts.
- Identifying issues and resolving them quickly, make others aware of the issues and potential solutions.
- Responding to queries/requests of key accounts, highlighting to Key Account Director where required and implementing changes where and when necessary.
- Updating B2B, website and emerging digital technologies. Ensuring all accurately reflect business and customer requirements, are up to date and represent the company in a professional way.
- Supporting Key Account Director with Marketing materials and requirements required for social media and marketing of mailchimp promotions.
- Continually supporting key accounts and liaising with other departments to ensure returns/warranties, backorders and service requirements are actioned in timely manner.
- Ensuring accurate records of key accounts is kept up to date, contacts, logins, approvers, budgets, pricing, van kit data.
- Processing key account orders that our outside of the B2B where approved and necessary.
- Ensuring invoices are actioned in the appropriate manner for key accounts.
- Any other duties required to ensure our key accounts are fully supported.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: KP2832023



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