Radon Admin Officer

5 days ago


Didcot, United Kingdom UK Health Security Agency Full time

**Details**:
**Reference number**:

- 358007**Salary**:

- £24,291 - £25,312- per annum pro rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer**Contract type**:

- Fixed term**Length of employment**:

- Fixed term until 31-Jul-2025. There are 2 positions available. One full-time at 37.5 hours per week and one part-time at 25 hours per week.**Type of role**:

- Administration / Corporate Support
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- UKHSA Chilton, Didcot, OX11 0RQ. Please note hybrid working is not an option for this role.About the job

**Job summary**:
This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.

**Job description**:
The Radon Admin Officers are key members of the Radon Services Team within the Radon Group at UKHSA.

You will be:

- given opportunities to be involved in database development, attending events with the public and contribute to projects which improve systems and processes in the group.

We are a small, friendly and collaborative admin team and look forward to welcoming more team members.

**Detailed job description and main responsibilities**:
Communication
- Identify calls that require specialist or detailed knowledge and ensure they are forwarded onto the relevant member of staff
- Ensure all enquiries are properly recorded and that paperwork and computer records are current and accurate
- Contribute to group meetings regarding any aspects of internal procedures or services. This may include issues such as service delivery, the scope of new services or the volume of work within the team
- Provide general advice on logistics for large radon measurements programmes

**Service Delivery**
- Ensure accurate input of data in accordance with group procedures relating to contacts with and measurements for customers
- Issue domestic and occupational measurement kits
- Answer and/or action incoming and outgoing telephone calls
- Raising invoices in MaPS, checking payment has been received and coding records to release test results
- Extracting, checking and coding measurement order records to ensure they conform to set formats, preparing the paperwork to issue measurement packs, liaising directly with clients regarding delivery and any other requirements
- Use the existing procedures to extract, check and issue measurement reports
- Processing the returned post. This includes checking returned measurement questionnaires to identify potential measurement errors or changes to the client information
- Optical Mark Read return measurement questionnaires, check the file for inaccuracies and import the data into the group’s main database
- Arrange pick-up and delivery of detectors for external laboratories
- Maintain time-scales required for each task to maintain set levels of service delivery

Professional development
- Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
- To participate in all mandatory training as required, i.e. fire safety and information governance, and any other training, e.g appropriate roles within the RCE Emergency Plan

Key working relationships

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:
Internal
- Radon team members, administrative & scientific
- Training Department
- Finance
- IT Group
- Facilities

External
- The General Public
- Solicitors
- Government officers
- Landlords
- Employers and Agents
- Health and Safety Officers
- Surveyors and Builders
- Laboratories validated for radon measurements

**Person specification**:
**Essential criteria**
- Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
- Experience of working as part of a team and working to deadlines
- Working knowledge of Microsoft Office including Word and Excel
- Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. Capable and confident in using the telephone and able to explain technical information to lay people
- Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
- Good attention to detail and data entry skills ensuring accuracy
- An understanding of and commitment to equality of opportunity and good working relationships

**Desirable criteria**
- NVQ Level 4 + relevant experience or HNC/D + relevant exper


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