Technical Noc Operator
6 months ago
**Technical NOC Operator - Cinema Support Office**:
Location
Milton Keynes
Business Area:
Cineworld Cinemas
Job type:
Full Time Contract
**Salary**:
£25961.25
Job ref:
074856
Published:
about 4 hours ago
**Technical NOC Operator (Milton Keynes)**
**JOB PURPOSE**
To deliver and maintain a high standard of technical support ensuring the highest quality of content presentation is maintained. This includes receiving, categorising prioritising, recording and actively resolving end user incidents and requests as well as escalating incidents and managing business service communication when considered appropriate and necessary.
**KEY RESPONSIBILITIES**
**Responsible**
- Accurately document all pertinent end user information, including name, department, contact information and nature of contact.
- Prioritise and categorise all contact.
- Record and track all actions and communications, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Escalate when required for Engineering, 3rd party companies &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner.
- Perform troubleshooting and issue resolution activity, including but not limited to installing and upgrading hardware and software, implementing backups, configuring servers and projectors and updating databases.
- Access approved software updates, knowledge bases and FAQ resources to aid in problem resolution.
- Ensuring all actions taken comply with legal requirements, licensing agreements, financial approvals, security policies and other acceptable use policies within the corporation.
- Test fixes to ensure issues have been adequately resolved.
- Perform post-resolution follow ups to requests in line with agreed workflow procedures.
- Alert management to emerging trends in incidents.
- Proactively manage system events that could lead to faults before they become interruptions.
- Participate in the development of training documentation for the cinemas and knowledge base for the Engineers and NOC operators.
- Assist in software releases and roll-outs and communication to the Cinemas.
- Support departmental projects as required.
- Any other ad hoc duties as required.
**ESSENTIAL / DESIREABLE ATTRIBUTES & EXPERIENCE**
**Technical Knowledge & Experience**
**Essential**
- Good knowledge of digital projection equipment to include: NEC and Barco DCI compliant digital cinema projectors
- Experience of working with Screenwriter.
- Experience of working with Dolby/Doremi servers.
- Experience of working RealD.
- Experience of working with Cinema Sound Systems.
- A good level understanding of LAN/WAN connectivity.
- Strong PC skills (Word, Excel & PowerPoint)
**Desirable**
- Proven experience of providing liaison & information to internal & external stakeholders
- Experience of tracking projects, maintaining data records and monitoring stakeholder SLAs from a support perspective
- Use of remote access tools such as VNC, Putty and Remote Desktop
- An understanding of cinema industry, commercial understanding and DCI Compliance guidelines
- Linux Experience
**Behaviours**
- Strong organisational skills, attention to detail & accuracy
- Maintain equipment and ‘on screen’ presentation to a high standard.
- Willingness to work Weekends, day/night shifts as scheduled and to assist the cinemas throughout the operational hours
- Ability to present ideas clearly and in non-technical terms.
- Ability to work unsupervised, alone or as part of a team
- Excellent interpersonal & communication skills at all levels
- Must have a positive, reactive approach to troubleshooting /problem solving & an ability to remain diplomatic under pressure
- Ability to notice and absorb detail and retain information quickly.
- Ability to effectively prioritise and execute tasks in a pressurised environment.
- Able to act on own initiative and is self-motivated
- Continually looking for and delivering ways to improve the customer experience and ways of working.
- Demonstrates ability to meet high impact deadlines on an on-going basis.
- Uses initiative when confronted with unknown issues and manages them effectively.
- Provides constructive feedback and offers perspective appropriately.
-
Network Operations Centre
6 months ago
Milton Keynes, United Kingdom Air IT Full time**Job Title**:Network Operations Centre (NOC) Head of Service Delivery **Location: Milton Keynes** **Reporting to**:Business Unit MD **Job Purpose**: Manage the NOC lifecycle experience for the Group, both in Milton Keynes and Kuala Lumpur. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To...
-
IT Support Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeJob Title: 1st Line NOC EngineerAbout the Role:We are seeking a highly skilled and motivated 1st Line NOC Engineer to join our team at Air IT Limited. As a 1st Line NOC Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT-related issues, and ensuring the smooth operation of our network...
-
Service Delivery Manager
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeWe are seeking a skilled Service Delivery Manager to lead our Network Operations Centre (NOC) team at Air IT Limited in Milton Keynes. Reporting directly to the Head of Operations, you will be responsible for managing the NOC lifecycle experience for our Group.Key Responsibilities:Develop and implement service improvement plans with enterprise level...
-
Cyber Security Network Engineer
2 weeks ago
Milton Keynes, United Kingdom Proactive Appointments Full timeJob Description Cyber Security Network Engineer Team: Cyber Security - NOCReporting to: Cyber Security Operations NOC ManagerLocation: Remote, with occasional travel to Milton Keynes, Watford, or client sitesType: Full-time, with 24/7 on-call rotation (flexible schedule) About the Role: Join our client's dynamic Cyber Security NOC team at a leading...
-
Network Support Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hamilton Barnes Associates Limited Full timeNetwork Support SpecialistHamilton Barnes Associates Limited is seeking a skilled Network Support Specialist to join their team. As a key member of the team, you will be responsible for providing technical support to Enterprise and Business customers, ensuring seamless network operations.Provide technical support for Enterprise and Business customers,...
-
Technical Operations Lead
6 days ago
Milton Keynes, Milton Keynes, United Kingdom The Emerald Group Full timeJob SummaryThe Emerald Group is hiring a Technical Operations Lead to oversee the day-to-day activities of our operations department. This role requires strong leadership skills and the ability to meet performance targets.About the PositionYou will be working closely with senior team members to set and prioritize key objectives, ensuring that all tasks are...
-
Technical Operator
6 months ago
Milton Keynes, United Kingdom AG Barr Full time**Job Title: Technical Operator - Process** **Location: Milton Keynes** **We Are Barr - Are You?** We are about being brilliant. We are always learning. We are results driven and relationships matter to us. AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands. Employing over 1,000...
-
Technical Operator
5 days ago
Milton Keynes, United Kingdom AG Barr Full timeJob Title: Technical OperatorLocation: Milton KeynesShift: ContinentalAre you ready to Be Your Best Barr None?We are all about Being Your Best Barr None and having a career with real Moments that Matter! AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands.Employing around 850 people...
-
Global Technical Operations Director
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Addition+ Full time**Technical Operations Manager Opportunity**We are seeking a highly skilled Technical Operations Manager to join our team at Addition+. As a key member of our technical operations team, you will be responsible for identifying opportunities to improve our infrastructure and recommending new approaches.**Key Responsibilities:**Review and improve existing IT...
-
Technical Operator
4 months ago
Milton Keynes, United Kingdom AG Barr Full timeJob Title: Technical Operator - ProcessLocation: Milton KeynesAre you ready to Be Your Best Barr None?We are all about Being Your Best Barr None and having a career with real Moments that Matter! AG Barr has been quenching the nation’s thirst for over 145 years and is home to some of the UK’s most loved drinks brands.Employing around 1,000 people across...
-
Network Infrastructure Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Hamilton Barnes Associates Limited Full timeAre you an engineering enthusiast looking to make a real impact in the telecommunications industry? At Hamilton Barnes Associates Limited, we're seeking a skilled Network Support Engineer to join our team of industry veterans.This exciting opportunity will see you designing and deploying cutting-edge solutions for fiber optics, wireless networks, and smart...
-
Technical Operations Developer
1 week ago
Milton Keynes, Milton Keynes, United Kingdom ENGINEERINGUK Full timeJob DescriptionAs a Senior Operations Engineer at ENGINEERINGUK, you will be responsible for designing, developing and delivering in-house applications to enable planning teams to efficiently and effectively deliver high quality timetables.Responsibilities and RequirementsDesign and develop in-house applications to support Capacity Planning systemsProvide...
-
Cybersecurity Network Support Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Hamilton Barnes Associates Limited Full timeAbout Hamilton Barnes Associates LimitedHamilton Barnes Associates Limited is a leading telecommunications consulting and engineering firm at the forefront of innovation. Our company prides itself on providing essential maintenance and assistance to our Enterprise and Business customers.Job Summary:We are seeking an experienced Cybersecurity Network Support...
-
Technical Operator
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom AG Barr Full timeAbout the RoleWe are seeking a skilled Technical Operator - Process to join our Manufacturing team at AG Barr. As a key member of our production team, you will be responsible for ensuring the effective production of our RTD products to meet the preset production plan.Your Key ResponsibilitiesManufacture finished products to the highest standardsPrepare...
-
Technical Operator
1 week ago
Milton Keynes, Milton Keynes, United Kingdom AG Barr Full timeAbout the Role:We are seeking a skilled and experienced Technical Operator - Process to join our team at AG Barr. As a key member of our Manufacturing team, you will be responsible for ensuring the effective production of our RTD products across multiple production lines.Key Responsibilities:Maintain and improve the efficiency of the Diessel process system...
-
Senior Technical Operations Specialist
1 week ago
Milton Keynes, Milton Keynes, United Kingdom FORTNA Full timeFORTNA: A Leader in Omnichannel and Parcel Distribution OperationsWe partner with the world's leading brands to transform their operations and stay ahead in the digital age. Our team designs and delivers intelligent software solutions to optimize order fulfillment and last mile delivery. Our people, innovative approach, and proprietary algorithms ensure...
-
Technical Operations Developer
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Network Rail Full timeAt Network Rail, we are seeking a highly skilled Technical Operations Developer to join our team in Capacity Planning. As a key member of our team, you will play a critical role in designing, developing, and delivering in-house applications to support the planning process.We are looking for an individual with exceptional technical skills, including...
-
Senior Technical Operations Manager
1 week ago
Milton Keynes, Milton Keynes, United Kingdom Omega Leeds Full timeWe are looking for a Senior Technical Operations Manager to join our global FMCG manufacturer in the UK. This exciting opportunity involves leading electrical, services, and UK engineering compliance, ensuring seamless delivery of CAPEX factory and services projects.About the Role:This newly created senior engineering leadership role is perfect for a...
-
Warehouse Operative
5 months ago
Milton Keynes, United Kingdom Proactive Technical Recruitment Full timeProduction/Warehouse Operatives Required Milton Keynes (Kingston Area) In this role you will be responsible for working as part of a team of production operatives to ensure the manufacture and dispatch of our products to the highest quality, within agreed KPIs and continuously contributing to our positive H&S culture. **What you will do** - Operating...
-
Production Operator
6 months ago
Milton Keynes, United Kingdom Proactive Technical Recruitment Full timeProduction/Machine Operators (Rotating Shifts) Required Milton Keynes (MK14 Area) Proactive are currently recruiting for a number of production/machine operators to work for a manufacturing company based in Milton Keynes **Your daily duties will include**: - Operating automatic or semi-automatic machinery safely - Ensuring production areas are clean and...