Network Operations Centre

6 months ago


Milton Keynes, United Kingdom Air IT Full time

**Job Title**:Network Operations Centre (NOC) Head of Service Delivery

**Location: Milton Keynes**

**Reporting to**:Business Unit MD

**Job Purpose**:
Manage the NOC lifecycle experience for the Group, both in Milton Keynes and Kuala Lumpur. Ensure we achieve operational metrics and create successful internal Regional and external Client partnerships. To identify improvement initiatives which increase efficiency and enhance the NOC experience.

**Duties and Responsibilities**:

- Act as the primary NOC interface both internally and externally with senior client stakeholders, being responsible for all operational issues relating to The NOC Operation.
- Develop and manage service improvement plans to resolve issues raised and exceed expectations for internal and external business.
- Translate business requirements, issues and escalations internally.
- Staff training and development and assessment of required operational needs
- Collaborate with cross-functional teams to identify and implement improvements for operational and business efficiency
- Service and agreement performance management
- Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

**Qualifications, Knowledge and Experience**:
Essential:

- Demonstratable NOC service delivery experience
- Senior-level communication experience
- Commercial experience working with and ensuring adherence to contractual requirements and commitment

Desirable:

- ITIL certified
- SDI / ISO20001 accreditation achievement experience
- Knowledge of AGILE project management

**The Benefits**

Joining Air IT means unlicking a world of perks and opportunities, including;
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service

At Air IT we're committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in providing equal opportunities for all, so let us know if you need any reasonable adjustments during the recruitment process.



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