Cybersecurity Network Support Specialist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom Hamilton Barnes Associates Limited Full time

About Hamilton Barnes Associates Limited

Hamilton Barnes Associates Limited is a leading telecommunications consulting and engineering firm at the forefront of innovation. Our company prides itself on providing essential maintenance and assistance to our Enterprise and Business customers.

Job Summary:

We are seeking an experienced Cybersecurity Network Support Specialist to join our team. As a key member of our technical support team, you will provide critical maintenance and troubleshooting services for our Enterprise and Business customers.

Key Responsibilities:

  • Lead technical support for Enterprise and Business customers, including maintenance and troubleshooting of infrastructure.
  • Monitor internal and external networks across a multi-vendor environment.
  • Prioritize faults to meet SLAs, managing external contractors when required.
  • Provide tier 2 network technical support, notification, and escalation.

Requirements:

  • 2-4 years minimum NOC experience in the telecommunications industry.
  • Experience with Cambium Fixed Wireless, LTE Telrad, Ubiquity GPON, Calix XGS-PON E7, Juniper Router (Junos), Suklu Radio, Dragonwave Radio, ZTE GPON, KEA DHCP servers, and PowerDNS.
  • Proficient in troubleshooting Transport and IP customer trouble tickets on DWDM/SDH and Ethernet networks.

Compensation:

We offer a competitive salary range of $45,000 - $60,000 plus bonus potential, as well as a comprehensive benefits package that includes PAID Parental Leave, PAID Time off, and PAID Holidays.



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