Band 4 Team Leader

1 month ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

Birmingham Community Healthcare NHS Foundation Trust is seeking to appoint to the role of Team Leader within Dental Services Division.

There has never been a more rewarding time to be a part of the recovery and restoration of operational delivery for services within BCHC. This very exciting role will require a motivated and dedicated individual with outstanding organisational and communication skills.

As Team Leader you will supervise and provide daily leadership within the specialty management team for operational management and service delivery. The post holder will support and deputise for the Specialty Manager ensuring key business targets are met and to highlight areas of non-compliance.

The Key focus of the role will be to ensure referrals are triaged within agreed deadlines, maximising clinic utilisation, ensuring activity is captured to secure contract income whilst adhering to both local and national targets.

The post holder will supervise and provide daily leadership within the specialty management team for operational management and service delivery. The post will be based in one of our Community Birmingham Sites, some travelling maybe required.

The post holder will support and deputise for Specialty Manager(s) ensuring key business targets are met and to highlight areas of non-compliance.

The key focus of the role will be to ensure referrals are triaged within the agreed deadlines, maximising clinic capacity, and activity is captured to secure contract income.

To ensure that all telephone bookings are carried out in accordance with the Divisional Administrative Standards and Service Standing Operating procedures (SOPs).

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT
- Please ensure you check yourTRAC account regularlyas this is how we will communicate with you during the shortlisting and selection process
- Work on own initiative with mínimal supervision on a daily basis and oversee the day to day management of the specialty management group.
- Ensure that resources and processes are coordinated to deliver successful operational outcomes to include clinic utilisation, procedure coding entry and call answering statistics.
- Application of Human Resource policies for staff within the team including recruitment, induction, disciplinary and sickness absence monitoring taking appropriate action as required in accordance with Trust policies.
- Pro-active management of changing priorities to include the co-ordination of daily cover across the Specialty Management Group(s) maintaining service levels at all times.
- To be first point of contact when dealing with concerns, queries and complaints in regards to operational service delivery associated with the Speciality Management Group and relevant patient pathways
- To have a comprehensive knowledge of all clinics ensuring they run according to agreed clinic rules. This will include being responsible for ensuring bookings are made effectively and that clinic capacity is maximised escalating areas of concern to Specialty Manager(s).
- To work alongside Specialty Manager(s) validating patient pathways on regular basis through use of information dashboards, maintaining a high degree of accuracy for prolonged periods of time
- Responsible for the monitoring and management of waiting lists. This will include identifying problems and assessing which solutions can be dealt with using their own initiative.
- In conjunction with Specialty Manager(s) ensure that demand and capacity of clinics are revised in accordance with the agreed processes.
- The post holder will be expected to have an in-depth knowledge of all services within the Specialty Management Group as they will be expected to cover for colleagues and also alternate between services on a rotational basis.
- To be fully conversant with the National 18 week Referral to Treatment (RTT) policy and local policies to monitor compliance.
- Development of excellent working relationships with key business partners and stakeholders such as Heads of Service, Clinicians, students

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