Band 4 Team Leader

2 weeks ago

Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full time

Birmingham Community Healthcare NHS Foundation Trust is seeking to appoint to the role of Operational Team Leader within Outpatients at West Midlands Rehabilitation Centre.

There has never been a more rewarding time to be a part of the recovery and restoration of operational delivery for services within BCHC. This very exciting role will require a motivated and dedicated individual with outstanding organisational and communication skills.

As Team Leader you will supervise and provide daily leadership within the specialty management team for operational management and service delivery. The post holder will support and deputise for the Specialty Manager ensuring key business targets are met and to highlight areas of non-compliance.

The Key focus of the role will be to ensure referrals are triaged within agreed deadlines, maximising clinic utilisation, ensuring activity is captured to secure contract income whilst adhering to both local and national targets.

The post will be based at West Midlands rehabilitation Centre.

The post holder will supervise and provide daily leadership within the service.

The post holder will ensure key business targets are met and to highlight areas of non-compliance.

The key focus of the role will
- Responsible for ensuring administration staff within the Group provide relevant, effective and timely support within the patient pathway.
- Responsible for ensuring service delivery is maintained during unexpected periods of sickness, short staffing and planned periods of annual leave by re-allocating across the team.
- Ensure administration processes and data entry in relation to registration of patients, referrals and triage outcomes is accurately completed in a timely way.
- Ensure administration processes and data entry in relation booking and scheduling appointments is accurately completed, ensuring clinics are utilised effectively and are regularly monitored.
- Ensure administration processes in relation to data within patient information systems are accurate, efficient, timely, and effective and are working to meet the needs of the service. Deal with operational issues as required and escalate issues as needed.
- Responsible for ensuring administration staff within the CBU provide relevant, effective and timely support within the patient pathway.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT
- Please ensure you check yourTrac account regularlyas this is how we will communicate with you during the shortlisting and selection process

For further details on the main responsibilities, please see the attached job description and person specification.

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