Band 4 Ed Reception Team Leader

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
This is a set shift pattern of 4 days on 4 days off and the hours are 1400pm - 2300pm

You will be line managing a group of ED Receptionist who are the first point of contact for patients/visitors of the Emergency Department at the Queen Elizabeth Hospital Birminghmam, and to undertake all the administrative and clerical duties.

To support the clinical and non-clinical functioning of the ED. To become compliant in the Trusts IT systems to carry out the daily duties expected of an ED team leader in order for the business and operational nature of the service to flow effectively. To provide full administrative and clerical duties to support the functioning of the departments and the multidisciplinary team. Ensuring adequate cover at all times to support the needs of the service.

**Main duties, tasks & skills required**:
As an A&E Team Leader you will be based in A&E linking in with patients, relatives, ambulance staff and clinical staff. You will be responsible for getting an accurate record of the patient's reason for attending hospital and recording their demographic information such as name, address, contact details and ethnicity. You will also be responsible for administrative duties such as booking appointments in fracture clinics and filing and scanning important clinical information onto hospital systems.

I addition you will be responsible for the;
- Daily management of the A&E receptionists,
- Completing appraisal, rotas and monitoring sickness absences and annual leave,
- Staff training and monitoring performance

This is a critical front facing role to ensure that we have accurate records of our patients and their care/journey through our Hospitals. These journeys are recorded on Trust systems and the accuracy and timelines of this is critical to the smooth running of services for our patients.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Numerate and Literate
- Pass in English Language GCSE or

equivalent

**Experience**:
**Essential**:
Ability to manage workload
- Experience with customer service
- PAS system experience, customer

care, relevant senior administrative

experience, experience of leading
- Purpose of the NHS and its objectives (E)
- teams, keyboard skills, clerical and

organisational skills

**Disclosure and Barring Service Check**:

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