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Band 4 Emergency Department Team Leader

1 month ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
As part of our modernization plan to develop a first class service at this forward thinking Trust, an exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated, individual to join our innovative and successful Emergency Department Reception Management team.

The role will be based predominantly at Good Hope but the post holder is expected to work rotational shifts at Heartlands and Good Hope Hospitals when required. The post holder will have a minimum of 2 years HR experience, preferably within the NHS and be able to undertake a variety of HR related work; along with experience of supervising a team.

Excellent interpersonal and communication skills are a prerequisite for this role. Evidence of managing difficult situations is key to this role. A high level of competence in Microsoft packages is essential as is flexibility to meet service needs.

General duties will include: coordinating reception rotas, HR management (recruitment, sickness, appraisals, payroll, staff training), audit and quality checks all in line with the Trust policy and procedures. The post holder will also be expected to undertake other duties depending on service needs.

The successful applicant will work closely with the Reception Manager. The ability to remain calm under pressure in this customer facing role and maintain confidentiality at all times is absolutely essential, as is the need to manage your own time and diary.

**Main duties, tasks & skills required**:

- To advise, support and operationally line manage a team of ED reception staff on a daily basis ensuring adequate coverage of duties across a defined area, including signing of staff time sheets.
- To be responsible for the day to day supervision of clerical staff within ED, ensuring that they meet and maintain the required standard and output of work.
- To take responsibility for the allocation of workloads in ED Reception ensuring workloads and quality levels are monitored through Performance Management under the direction of the ED Reception Manager.
- Plan work schedules/rotas on a regular basis ensuring adequate staffing levels are maintained, taking into account annual leave, sickness absence, staff training etc.
- *To monitor the quality of the teams data entry in line with metrics set out by the Data Quality Manager, operationally managing resources and changing processes to achieve required standards, raising any performance issues with the ED Reception Manager.
- To implement Trust policies e.g. H&S and informal stages of HR policies of the Sickness Attendance Management, Disciplinary and Grievance.
- To perform yearly Appraisals for each team member in line with Trust Policy, including six monthly reviews. Ensuring all staff including new employees has their training and developments needs identified and met.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Numerate and Literate

Pass in English Language GCSE or equivalent

NVQ level 3 Administration or equivalent commensurate experience

**Experience**:
**Essential**:
Previous experience of managing a team

Ability to manage workload (E)

**Disclosure and Barring Service Check**:

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