Emergency Department Receptionist
4 weeks ago
An exciting opportunity has arisen for an ED Receptionist to join our admin team in our very busy ED department.
Duties are to include booking patients into A&E, answering telephone queries, covering all reception duties, scanning and liaising with clinical and non clinical staff.
The post is flexible working within a 24 hr environment, however cross site working will be a must.
The primary focus of this post is to provide high quality patient centered clerical support within the emergency services department ensuring that all clerical needs of the unit are completed in an appropriate and timely manner. You will be a key member of the Emergency Departmental team providing a front line reception and administration service for patients, relatives and other visitors to the Trust 24 hours a day, 7 days a week. Also you will be required to provide cover for annual leave and sickness in order to deliver a 7 day week service including bank holiday. You are required to be flexible and will be providing a comprehensive administrative service covering all aspects of the Emergency Department
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live
To be the first point of contact for patients/relatives and visitors attending the Emergency Department who are often unwell and in a highly anxious and distressed state. To communicate effectively using tact and persuasive skills where there may be barriers to communication i.e. patients/relatives may be in a confused, anxious, aggressive state.
To accurately register, update and maintain all patients attending the Emergency Department on the hospital patient information systems (ie Lorenzo/Unity) for Emergency Department attendances ensuring all patient demographics are completed. This includes all admission, transfer and discharge details.
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