Band 4 Emergency Department Reception Team Leder

3 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
Recognised as one of the largest NHS trusts - University Hospitals Birmingham is at the forefront of care within our communities across Birmingham. Our hospitals are location at QE, Solihull, Heartlands and Good Hope.

This vacancy is based at the QE.

Working on the front door of a busy Emergency Department is not for everyone. It is pressured, demanding and comes with challenging behaviours as people are often scared and injured. As the first point of contact you will be accountable for booking patients into the department on the PAS system, ensuring all of their details are correct and updated, taking detailed notes of their injuries. With that you will have excellent communications skills, with the ability to remain calm under pressure. As a key member of this team, you will see a varied workload, which can be challenging however being able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do - to make a difference to your team and the patients that rely on us to care for them.

The Shift pattern for this vacancy is 4 days on 4 days off and the hours are 0800 - 1830, as this is part of a set shift pattern the hours and days are non-negotiable and cannot be changed.

**Main duties, tasks & skills required**:

- To advise, support and operationally line manage a team of ED reception staff on a daily basis ensuring adequate coverage of duties across a defined area.
- To ensure high quality reception duties through welcoming and greeting patients, relatives, staff and visitors is adhered to within the department.
- To take responsibility for the allocation of workloads in ED Reception
- Plan rotas on a regular basis ensuring adequate staffing levels are maintained, taking into account annual leave, sickness absence, staff training etc.
- To coordinate and carry out 'on the job' training and instruction of locate agency staff / new reception staff in the correct use of PAS and other administrative functions.
- To monitor the quality of the teams data entry in line with metrics set out by the Data Quality Manager.
- To perform yearly Appraisals for each team member in line with Trust Policy.
- To initiate and complete electronic RTA & personal injury claim records from the DWP. Checking and recording information from Trust databases in a timely manner.
- To maintain and complete electronically staff attendance records ensuring accurate times are recorded to ensure correct salary payment to staff.
- To ensure scanning procedures are followed by staff and to check on a daily basis any missed images are located & scanned appropriately.
- To ensure appropriate documentation provided for all Aeromed patients (QEHB) and that data is collected and recorded within the Trust and RCDM guidelines.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Numerate and Literate

Pass in English Language GCSE or equivalent

**Experience**:
**Essential**:
Ability to manage workload

Experience with customer service

PAS system experience, customer care, relevant senior administrative experience, experience of leading teams, keyboard skills, clerical and organisational skills

Purpose of the NHS and its objectives

**Disclosure and Barring Service Check**:



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