Logistics Operative

3 months ago

London, United Kingdom Wilson James Full time

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are looking for a Logistics Operative to join us at our client site in London. This flexible yet critical role will required working in various roles across the site. The Operative can expect to be trained in multiple roles and will be wholly responsible for the day-to-day security in that position. Positions and tasks will vary but the officer can expect to work in Front of House (FOH) operations, loading bay as well as an Officer within one of the buildings or on the Estate (Public Realm). The role will include working days, Nights, and Weekend shifts and importantly the officer must be flexible and be prepared to accept work when offered.

Our client is one of the largest pedestrianised communities around, with modern offices, retail, food and drink outlets all in one place. Alongside this are modern gardens giving the site a unique feel.

As a Logistics Operative you are an integral part of the team and you can make an impact with your skills to protect, deter and respond to any security matters, whilst providing an exceptional customer service experience.

**What do you get from us**:

- **Shift Pattern - **Zero hours
- 07.00am-19.00pm
**Pay**: £12.91 per hour
- **Lifestyle Benefits** - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- **Learning & Development** - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- **Health and Wellbeing** - Life assurance scheme, access to mental health support specialists

**A typical day in the life as a Logistics Operative**:

- Expect to cover multiple different roles day or night depending on the contract.
- All incidents are reported and responded to in accordance with policies and procedures
- Ensure everyone in your area of responsibility behave and work in safe manner
- Maintain an exceptional awareness of security in and around your post, looking out for hostile reconnaissance, suspicious behaviour, or unattended packages (H.O.T). Be prepared to challenge, report or call-in support always.
- Book on using the electronic App provided at induction
- Complete all mandatory and contractual training
- Ensure front of house access and egress is always free flowing and that all doors or equipment are working. Keep a close eye on flooring ensuring there is no danger to people.
- Carry out searches if required, Patrols, Access Control, and other reasonable management requests in a professional manner.
- Elevated levels of meet and greet service must be maintained whilst carrying out your usual security functions.
- Proactively work with and for your Property Manager and their team in support of Broadgate
- Ensure required KPI levels are known and always delivered
- Communicate and co-ordinate through the chain of command
- **What are we looking for?**
We are looking for people who are passionate about helping others and keeping those around you both safe and secure.
- Stand professionally for periods of time on a day-to-day basis
- Satisfactorily always achieve the required standards.
- Adopt the Broadgate Way and behave and act in accordance with the Vision and Values of Broadgate
- Demonstrate proven negotiation, listening and problem-solving skills
- Have experience of AcT/Griffin and Servitor with a well-practiced hostile reconnaissance approachExperience in dealing with multiple issues at once, prioritising and resolving problems
- The ability to communicate with subordinates, colleagues, clients, contractors, and management in the appropriate manner
- Demonstrate the ability to effectively deal with incidents with demonstrable resilience and self-control
- Excellent customer engagement skills with excellent verbal and communication skills
- High level of attention to detail, timekeeping, and ability to prioritise time effectively

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