Hub Officer

1 day ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service** About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hubs Team (Fairwater Hub & Canton Library)

The Hub Officer will be responsible for supporting customers using Hubs & Libraries to resolve advice enquiries, provide customer focused delivery of Hub & Library services and information provision

**About the job**
To provide a professional Advice Service, by telephone or face to face covering all aspects of Housing Benefit, Council Tax, Welfare Benefit, Welfare Reform, Money Advice, Housing Enquiries, Homeless prevention and a wide range of general Council services.

**What We Are Looking For From You**
You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service. You will have good communication and IT skills and the ability to resolve disputes.

**Additional information**

This vacancy is suitable for post share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO02078


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