Hub Officer

3 weeks ago

Cardiff, United Kingdom Cardiff Council Full time

**About The Service**

We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued.

Here are some examples of how we try and achieve this:

- A generous annual leave entitlement.
- Adaptable working arrangements, which can include a flexi scheme allowing you to work a schedule that suits you and meets the needs of the service.
- Access to the Cardiff & Vale of Glamorgan Pension Fund which is part of the Local Government Pension Scheme (LGPS), offering a reputable, secure and flexible pension plan.
- Guaranteed access to further Training & Development to give you the opportunity advance your career with us.
- Access to employee equality networks for support, guidance and socialising (these networks include the Black, Asian & Minority Ethnic Network, Carers Network, Disability Network, LGBT Network & the Women’s Network).
- Hybrid working opportunities
- Access to comprehensive employee wellbeing support.
- Access to the MyAdvantages Employee Benefits Platform (which includes access to the Council’s Cycle to Work Scheme and exclusive discounts at retailers such as Asda, Tesco & Ikea).

**About the job**
An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city

Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library services and information provision.

This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

Weekend and evening working will be required on a rota basis and location of work may vary.

**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
**Additional information**
This post is suitable for job share.
- **Application Guidance**:

- **Behavioural Competency Framework**

**Additional Information:

- **
- **Employee Charter**:

- **Recruitment of Ex-Offenders**:

- **Privacy Notice**

Job Reference: PEO03876

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