Senior Hub Officer
7 months ago
**About The Service**
An exciting opportunity has arisen for a committed individuals with excellent customer service skills to join our Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management.
**About the job**
Services provided include advice on Housing & Benefits, Library provision, digital & financial inclusion along with partnership working and arranging tailored community events.
**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.
You will have experience of providing advice on an array of council services including Waste management, Library provision & arranging Community events. You will have knowledge on Housing Benefit, Council Tax Reduction scheme, Housing including the Welfare Reform Act and the options available to help those affected.
You will work closely with partner organisations and advice agencies to ensure a fully accessible co-ordinated service is provided.
Ideally, you will have experience of mentoring & coaching staff and resolving more complex enquiries and disputes in a positive and constructive manner.
**Additional information**
The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.
This post is temporary until 31/03/24
This post is suitable for job share.
Weekend and evening working will be required on a rota basis and location of work may vary.
- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO03188
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