Hub Officer

4 months ago

Cardiff, United Kingdom Cardiff University Full time

**JOB PURPOSE**

Providing comprehensive and professional support to the Academic and Student Support Service, Registry Operations Directorate/School, providing support and guidance on Exams and Teaching Timetabling.
- This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
- As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
- **DUTIES AND RESPONSIBILITIES**

Key Duties
- Provide detailed advice and guidance on Exams and Teaching Timetabling processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
- Work with others to make recommendations to improve our ways of working.
- Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
- Perform a variety of administrative duties to support the team and department achieve its objectives.
- Gather and analyse data (e.g., utilisation, teaching requirements and reports etc.) so that informed decisions can be made, establishing basic trends and patterns in the data and providing reports and recommendations for management.
- Instruct and guide colleagues across the University within Exams and Teaching Timetabling as required.

General Duties
- Abide by all University policies and undergo appropriate personal and professional development.
- Perform other duties which are not included above, but which will be consistent with the role.
- Uphold the Professional Services Values & Behaviours or local equivalent.

**Person Specification**
- We are looking for a team player who will work with colleagues to provide a great service to staff and students. You don’t need to have worked for a University before; this is an opportunity to show your potential and start or continue your career at Cardiff University.
- This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Exams and Teaching Timetabling, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team.-
- Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
- **Essential Criteria**
- Ability to communicate in writing clearly, concisely, and effectively to provide detailed advice and guidance on Exams and Teaching Timetabling.
- Evidence of a good standard of numeracy and IT literacy.
- Experience of working in an administrative role or environment and ability to set up standard office systems and procedures, making improvements to these as appropriate.
- Specialist knowledge of Exams and Teaching Timetabling.
- Ability to communicate specialist and complex information effectively and professionally to a range of customers with varying levels of understanding.
- Ability to advise and influence key stakeholders in your area of work.
- Ability to explore customers’ needs and adapt the service you provide accordingly to ensure a quality service is delivered.
- Ability to use your initiative and creativity to solve problems, respond to queries and make recommendations, identifying and proposing practical solutions.
- Ability to work unsupervised to deadlines, planning, setting and monitoring your priorities and those of the team.

**Desirable Criteria**
- Experience of working in a similar role or environment, e.g. Higher Education.
- Ability to speak/understand Welsh or a willingness to learn.

**Additional Information**

**ADDITIONAL INFORMATION**
There may be a requirement to support examinations that may operate outside of the standard working hours, including occasional Saturdays. You may also be expected to travel to exam venues.
- **HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE**

We want to support and develop you in the role, using a combination of the following to help you reach your full potential.
- Regular one-to-one meetings with your team leader.
- An experienced and supportive team around you.
- Support to undertake job-relevant training and development, as identified by your Line Manager. This could be informal or could be an apprenticeship leading to a formal qualific

  • Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Hub Officer

    3 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Corporate Trainee

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **Am Y Gwasanaeth** You will earn £21,029 per annum (£10.90 per hour) pro rata in this Trainee role as we are Voluntary Living Wage Employer.** Our South Hubs Team is looking to employ 2** C**orporate Trainees to work across South Hubs: - **Grangetown Hub - **Havelock Place, Grangetown, Cardiff, CF11 6PE. - **STAR Hub - **Muirton Road, Splott, Cardiff,...

  • Senior Hub Officer

    3 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hub Teams (St Mellons, Llanrumney, Rumney Partnership Hub & Llanedeyrn Powerhouse Hub) We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing...

  • Hub Officer

    3 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this: - A generous annual leave entitlement. - Adaptable working arrangements, which can include a flexi scheme allowing...

  • Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this: - A generous annual leave entitlement. - Adaptable working arrangements, which can include a flexi scheme allowing...

  • Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Senior Hub Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individuals with excellent customer service skills to join our Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice on Housing &...

  • Administrative Officer

    4 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **DUTIES AND RESPONSIBILITIES** **Key Duties** - Provide detailed advice and guidance on student administrative processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues. - Work...

  • Family Support Worker

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff is frequently found at the top of lists of best cities in the UK to live in so come join us and see what we can offer. - A generous annual leave entitlement starting at 28 days per year to a maximum of 33 days per year after 5 years, with the option to purchase additional annual leave to a maximum of 10 days. - Our working...

  • Project Support Officer

    5 months ago

    Cardiff, United Kingdom Public Health Wales NHS Trust Full time

    A fantastic opportunity has arisen for two experienced and proactive Project Support Officers to join the WHO CC Directorate within Public Health Wales. The post holders will be highly valued members of the ACE Support Hub providing project support and administrative duties and responsibilities. In return, we offer great benefits including hybrid and...

  • Senior Care

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We currently have a vacancy for a Senior Care Officer within our Cardiff Care Hubs, delivering a service that provides support to adults living with Dementia. People are supported by the service to access a wide range of day opportunities within a care setting. **About the job** The successful applicant will work as part of an...

  • Office and Facilities Manager

    3 weeks ago

    Cardiff, United Kingdom Spire Healthcare Group plc Full time

    Office Facilities Manager | St Mellon's - Newport | Competitive salary plus excellent benefits | Permanent - Full time Due to period of innovation, Spire Healthcare's Cardiff hub are recruiting for an experienced Office Facilities Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full...

  • Office and Facilities Manager

    3 weeks ago

    Cardiff, United Kingdom Spire Healthcare Group plc Full time

    Office Facilities Manager | St Mellon's - Newport | Competitive salary plus excellent benefits | Permanent - Full time Due to period of innovation, Spire Healthcare's Cardiff hub are recruiting for an experienced Office Facilities Manager. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Full...

  • Casp Reviewing Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Council are looking to recruit an experienced and permanent Social Worker to join our new and innovative team that will be independently reviewing Care and Support Plans for children and young people in Cardiff.** You will be joining an enhanced and revised Reviewing Hub, sitting alongside experienced Child Protection...

  • Spark Communications Officer

    3 months ago

    Cardiff, United Kingdom Cardiff University Full time

    **Key Duties** - To develop and implement SPARK’s communication plan, and work to objectives outlined in the strategy. - Deliver high-quality, engaging, and effective communications and digital content across all platforms, working with multiple stakeholders internally and externally. Proactively change and adapt delivery according to customer...

  • Casp Reviewing Officer

    4 months ago

    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Council are looking to recruit an experienced and permanent Social Worker to join our new and innovative team that will be independently reviewing Care and Support Plans for children and young people in Cardiff.** We are looking to recruit one part time post. You will be joining an enhanced and revised Reviewing Hub, sitting...

  • Corporate Financial Director

    5 days ago

    Cardiff, Cardiff, United Kingdom Xeinadin Full time

    Xeinadin - Top 20 Accountancy Firm - UK & IrelandRole: Hub Financial Controller - Fixed termWho Are We?Xeinadin is a leading business advisory and accountancy group that was established in 2019 through the merger of over 100 successful, independent practices across the UK and Ireland. This is a fixed-term maternity cover role.About the Role:As the Financial...