Hub Officer

6 months ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.
**About the job**
This role requires the provision of professional, high quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary.
**Additional information**
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

This post is 30 Hours and suitable for job share

Saturday and evening working will be required on a rota basis.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO03801


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