Hub Officer

6 months ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.
**About the job**
This role requires the provision of professional, high-quality advice on Housing Benefit, Council Tax, Welfare Benefit, Money Advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.
**What We Are Looking For From You**
You will have experience of providing excellent customer service, work well in a team and have a flexible approach.

You will have a positive attitude to new challenges with a willingness to adapt quickly to change.

You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary.
**Additional information**
This post is part time and will work 18.5 hours per week. The pro-rata salary is £11,946 per annum.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

Saturday and evening working will be required on a rota basis.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO03895


  • Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Hub Officer

    5 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Senior Hub Officer

    5 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our East Hub Teams (St Mellons, Llanrumney, Rumney Partnership Hub & Llanedeyrn Powerhouse Hub) We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing...

  • Hub Officer

    5 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this: - A generous annual leave entitlement. - Adaptable working arrangements, which can include a flexi scheme allowing...

  • Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We take the welfare of our staff seriously and strive to always create a positive working environment ensuring that our amazing workforce feel respected and valued. Here are some examples of how we try and achieve this: - A generous annual leave entitlement. - Adaptable working arrangements, which can include a flexi scheme allowing...

  • Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our South Hub team based in Grangetown/Butetown and STAR Hubs. The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act...

  • Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** An exciting opportunity has arisen for committed individuals, with excellent customer service skills to join our Hubs Team based across the city Our team supports customers who make use of our Hubs & Libraries to resolve advice enquiries. We pride ourselves on providing a customer focused delivery of Hub & Library...

  • Senior Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen for a committed individuals with excellent customer service skills to join our Hubs team. The successful applicant will assist in coordinating a professional face-to-face service, including responsibilities for building management. **About the job** Services provided include advice on Housing &...


  • Cardiff, Cardiff, United Kingdom The Crown Estate Full time

    Job Title: Cardiff Hub FacilitatorLocation: CardiffJob Type: Full-timeAbout Us:The Crown Estate is a leading property and infrastructure company with a diverse portfolio of assets. We are committed to delivering exceptional experiences for our guests and visitors.About the Role:We are seeking an experienced Cardiff Hub Facilitator to join our team in...

  • Hub Officer

    6 months ago


    Cardiff, United Kingdom Cardiff University Full time

    **JOB PURPOSE** Providing comprehensive and professional support to the Academic and Student Support Service, Registry Operations Directorate/School, providing support and guidance on Exams and Teaching Timetabling. - This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose...

  • Administrative Officer

    6 months ago


    Cardiff, United Kingdom Cardiff University Full time

    **DUTIES AND RESPONSIBILITIES** **Key Duties** - Provide detailed advice and guidance on student administrative processes and procedures to internal and external customers (staff, students or members of the public), using judgement and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues. - Work...


  • Cardiff, United Kingdom CV-Library Full time

    Fair Trade Wales is looking for an enthusiastic communications and community officer who can use their skills to support grassroots communities in Wales, create and deliver engaging bilingual communications, and develop and distribute resources. This role would suit a friendly and experienced team player, committed to the values of Fair Trade Wales, who...


  • Cardiff, United Kingdom Fair Trade Wales Full time

    Fair Trade Wales is looking for an enthusiastic communications and community officer who can use their skills to support grassroots communities in Wales, create and deliver engaging bilingual communications, and develop and distribute resources.This role would suit a friendly and experienced team player, committed to the values of Fair Trade Wales, who...

  • Family Support Worker

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff is frequently found at the top of lists of best cities in the UK to live in so come join us and see what we can offer. - A generous annual leave entitlement starting at 28 days per year to a maximum of 33 days per year after 5 years, with the option to purchase additional annual leave to a maximum of 10 days. - Our working...


  • Cardiff, Cardiff, United Kingdom The Crown Estate Full time

    About the RoleWe are seeking a skilled Workplace Coordinator to join our team in Cardiff.Key Responsibilities:Customer Service: Provide exceptional customer care and service to all guests, visitors, and service partners, aligning with our service level agreements.Facilities Coordination: Mobilise and coordinate workplace services and facilities within the...

  • Senior Care

    6 months ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** We currently have a vacancy for a Senior Care Officer within our Cardiff Care Hubs, delivering a service that provides support to adults living with Dementia. People are supported by the service to access a wide range of day opportunities within a care setting. **About the job** The successful applicant will work as part of an...


  • Cardiff, Cardiff, United Kingdom Public Health Wales Full time

    We are seeking an enthusiastic, proactive, and motivated individual to join the Public Health Wales Microbiology Administration Team at the University Hospital of Wales, Cardiff.This role will provide administrative support to the Business Support Manager, Microbiology Clinical Hub, and clinical/scientific teams across the laboratory.The successful applicant...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Cardiff and Vale University Health Board is seeking a highly motivated Physiotherapy Administration Support Officer to join our Outpatient Physiotherapy service. The successful candidate will provide administration and clerical support, working primarily in our centralised administration hub at Cardiff Royal Infirmary or University Hospital of Wales.We are...


  • Cardiff, United Kingdom CV-Library Full time

    Senior Complaints Officer We are looking for someone to lead complex and sensitive complaint handling, aligning with the high standards of the Public Services Ombudsman for Wales. You’ll be an advocate for customers, conducting thorough investigations, delivering thoughtful responses, and collaborating across the organisation to secure fair and...


  • Cardiff, United Kingdom Cardiff University Full time

    **Key Duties** - To develop and implement SPARK’s communication plan, and work to objectives outlined in the strategy. - Deliver high-quality, engaging, and effective communications and digital content across all platforms, working with multiple stakeholders internally and externally. Proactively change and adapt delivery according to customer...