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Peer Support Worker

4 months ago

Chelsea, United Kingdom Hestia Full time

**Job Title: Peer Support Worker**
**Reporting to: Team Manager**
**Contract: Permanent, Part Time**
**Interview Date: To be confirmed**

**About the Service/Department**
You will be asked to draw upon your experience of living with mental health issues and use these experiences in a positive and enlightening way to support others who are at a crisis point in their recovery journey. The Peer Support Worker will provide formalised peer support and practical assistance to service users in order for them to regain control over their lives and their own unique recovery process.

**About the role**

The main purpose of this role is to provide inspiration to individuals experiencing mental distress. You will greet Crisis Café attendees and work with the team to establish their immediate and longer-term support needs and co-produce small group and activity sessions to support the needs of service users. Other responsibilities include:

- Respond to the needs of individuals with sensitivity with regard to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the relationship
- Support people in mental health crisis to develop self management, resilience and coping mechanisms to manage their own mental health care, in accordance with their care plan with a view to preventing further crises
- Signpost to local community resources to address cultural/social barriers affecting their wellbeing
- Link people with specialist services for continuous support e.g. counselling, money management, substance misuse
- Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action
- Promote and maintain effective communication with people in order to build positive working relationships with individuals, other team members, clinical colleagues, families and carers and other agencies
- Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglecting or harming themselves or at risk from others, and by participating in processes with other agencies to keep the individual safe

**About you**
- The ability to rapidly form and sustain a trusting relationship with service users/carers and other peer support workers and professionals
- Well-developed listening skills and effective verbal communication skills to be able to engage appropriately with service users in crisis, carers, and colleagues, statutory and voluntary agencies, both face to face and by telephone
- Lived experience of the acute mental health care pathway (e.g. ED attendance, acute admissions etc.)
- Knowledge of recovery tools, mental health and wellbeing support and services available in the local area
- Ability to assess needs, risks and aspirations and identify appropriate sign posting
- Good IT skills that include a working knowledge of functions in MS Word, Outlook, Power point, Excel, Publisher and social media
- Knowledge and understanding of safeguarding issues and ability to address them appropriately
- Demonstrate ability to use initiative appropriately, making decisions within the guidelines set
- Able to demonstrate a general understanding of mental health issues with a positive non-judgemental approach towards individuals in crisis with mental health support needs
- Knowledge and understanding of safeguarding issues and ability to address them appropriately

**Please see the attached documents for the full job description and more information about Hestia.**

**What Hestia offers**
- Holiday allowance of 25 days / 195 hours per annum plus 8 days / 62.4 hours public holidays
- Company Pension
- Learning and Development Opportunities (including career progression opportunities across our services and departments, a full 9 month induction providing an understanding of The Hestia Approach and all Hestia’s practices and policies to support your career in Hestia and if applicable, a foundation knowledge to attain a Skills for Care Certificate)
- Hestia Rewards exclusive membership (Hestia Rewards is our staff wellbeing and benefits scheme which provides access to fantastic retail discounts, gym membership discounts, recognise a colleague eCards etc.)
- Access to a range of health and wellbeing support tools including our Employee Assistance Programme, Flexible working (including holiday trading and TOIL) and some roles include Clinical Supervision
- Other benefits such as Eye care vouchers, Travel/Season Ticket Loans and Cycle to work scheme (with up to 40% savings on a new bike).
- If applicable to the role, Hestia will also support you on joining our existing ASYE (Assisted and Supported Year in Employment) programme if you are interested and fit the criteria.

**About Hestia**

Hestia supports adults and children in crisis ac