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Complex Needs Support Worker
2 months ago
We are seeking a compassionate and resilient Complex Needs Support Worker to join our Heaney Cluster service in Kensington and Chelsea. As a key member of our team, you will play a vital role in supporting individuals with complex needs, helping them to develop independent living skills and achieve their goals.
Key Responsibilities- Deliver all aspects of support to enable customers to develop independent living skills, as appropriate to their individual needs.
- Support customers to maintain their tenancies and prevent rent arrears.
- Assess customers' practical and emotional needs to incorporate into their support plans.
- Develop support plans and risk management plans to ensure the safety and well-being of customers.
- Carry out weekly health and safety checks and security duties to ensure the safety of customers and premises.
- Monitor CCTV throughout the shift and report any observations relating to customers' welfare.
- Adhere to all policies and procedures of Look Ahead Care, Support & Housing, including statutory requirements.
- Maintain records as required at the project under the direction of Management.
- Participate in team meetings and reviews, and contribute to the development of the service.
We are looking for an individual who exudes a warm and friendly presence, is fundamentally calm and resilient, and has a practical and logical mind. You should be flexible, open to feedback and self-development, and thrive in dynamic and diverse environments. You will be confident, articulate, and sensitive in your communication style, and motivated towards excellence and improvement of personal performance.
Requirements- NVQ Level 2 or equivalent, or experience within the charity/social care sector.
- Relevant specialism experience in mental health is desirable.
Look Ahead is a dynamic and leading not-for-profit care and support provider in London and the South East. We deliver over 110 services, providing support to around 7,000 customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering opportunities for career growth and progression.
We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment.
