Night Support Specialist

2 weeks ago

Chelsea, Greater London, United Kingdom Look Ahead Care Support and Housing Full time
About the Role

We are seeking a highly skilled and compassionate Night Support Worker to join our team at Look Ahead Care Support and Housing. As a Night Support Worker, you will play a vital role in ensuring the continuity of our support service at night and maintaining a safe environment for our customers.

Key Responsibilities:

  • Build supportive and trusting relationships with customers, creating a positive atmosphere and promoting their independence.
  • Work collaboratively with other team members to handle the service caseload and administrative responsibilities.
  • Conduct key work sessions, using innovative and engaging approaches to achieve Support Plan goals.
  • Ensure ongoing assessment and management of risks associated with customers, adopting a positive risk-taking attitude.
  • Support customers and colleagues during incidents, responding calmly and professionally, and completing incident reports.
  • Provide practical assistance to support customers with daily living activities, such as budgeting, cooking, and establishing a night-time routine.
  • Maintain standards of cleanliness and hygiene at the service, including cleaning staff offices, communal areas, and disposing of refuse.
  • Assist in recording and reporting customer incidents, and documenting support provided.
  • Develop productive relationships with partner organizations to improve service outcomes.
  • Adhere to lone working protocols and maintain high levels of awareness regarding the health and safety of yourself and colleagues.
  • Involving customers in the design, development, and delivery of the service.
  • Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times.
  • Take on shift leading responsibilities, coordinating and leading shifts in the absence of a manager.
  • Be responsible for the handover of key information between shifts.
  • Adhere to all other Look Ahead policies and procedures.
  • Engage in learning and development activities to increase knowledge and skills.

About You:

  • You enjoy social interaction and the company of others, and are comfortable working as part of a team.
  • You exude a warm, friendly presence and open behavior, and are able to apply the right balance of care and support depending on the needs of the customer.
  • You are fundamentally calm and resilient, and do not let emotion adversely affect your judgment.
  • You have a practical and logical mind, and are naturally well-organized.
  • You are able to cope positively with challenging and diverse behavior, and are respectful, articulate, and sensitive in your style of communication.
  • You are motivated towards excellence and improvement of personal performance, with a can-do attitude.

Requirements:

  • NVQ Level 2/3 or equivalent with some previous relevant sector work experience.

About Us:

Look Ahead is a dynamic, leading not-for-profit care and support provider in London and the South East. We deliver over 110 services, providing support to around 7,000 customers each year. We work across mental health, homelessness, young people, and learning disabilities, offering plenty of opportunities to grow and progress your career with us.

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment.

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