Smr Contact Centre Advisor

4 weeks ago

Walsall, United Kingdom RAC Full time

**About The Role**:
Do you know how to deliver an **exceptional customer experience?** Have you worked in a contact centre environment? You could come and join our **SMR & Inspections Services Team **at** Bescot** and become our next Customer Advisor

As a Contact Centre** **Advisor within SMR, you will play an integral role in ensuring the delivery of a **world class customer experience** for multiple brands by acting as a focal point for customers that are booking recall, service, and repair work.

Base salary of **£20,481.55 **for 35 hour per week.

This is a **full-time **role. Monday - Friday on a rotating shift basis:
08:00 - 16:00 / 09:00 - 17:00 / 10:00 - 18:00 (rotating Sat/Sun 09:00-17:00 - with a rest day in the week)
- At RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding _**_you _**_in return. As well as a competitive salary, you’ll have all these extra benefits:_
- Eligibility to join our bonus scheme.
- Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
- 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
- Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
- Car salary sacrifice scheme - after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
- FREE RAC Ultimate Complete Breakdown Service from Day One.
- Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
- FREE onsite parking.

When you join us you will automatically be opted into our **Colleague Share Scheme**, called **‘Owning it together’**. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus

**What you’ll do**
- Achieve individual and department KPI's and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication reinforces the Brand
- Build and update product and process knowledge
- Take inbound calls & make outbound calls to customers
- Demonstrate 100% customer contact attempts
- Quickly build rapport with customers
- Capture customer feedback/information accurately in relevant systems
- Work as part of a team to drive improved performance
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations

To be the best, we want the best. We’re looking for **Customer Service Advisors** who:

- Have previous experience working in a customer service environment (contact centre or sales experience would be advantageous)
- Can utilise their sales skills in key areas while in calls with our customers; the ability to upsell products will work well in this team
- Have the ability to handle customer complaints
- Demonstrate excellent PC & admin skills

This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out.

Together we are all **#OrangeHeroes**. **Be a part of our journey
- We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._

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