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Inspections Services Agent

4 months ago

Walsall, United Kingdom RAC Full time

**About The Role**:
RAC currently has exciting opportunities for Contact Centre Advisors to join the SMR Inspections Services Team based at our Bescot office. This is a Full time Permanent position.

As a Contact Centre Advisor, you will play an integral role in ensuring the delivery of a World Class Customer experience for multiple brands by acting as a focal point for customers that are booking recall, service and repair work.

Salary is £18,864 per annum

35 hours per week

Monday - Friday on a rotating shift basis:
0800 - 1600 / 09:00 - 17:00 / 10:00 - 1800 with rotating Saturdays, and a rest day in the week.

Benefits and rewards:

- Free RAC Breakdown cover from day one
- Group Life Assurance of up to 4x salary
- Health and wellbeing benefits - including healthcare cash plan, private medical insurance, GymFlex membership and Cycle to Work benefits
- Car salary sacrifice scheme - including offers on electric vehicles
- FREE on-site parking
- Free European Breakdown cover including 7 days car hire to continue your journey
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out

What you’ll do
- Achieve individual and department KPI's and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication reinforces the Brand
- Build and update product and process knowledge
- Take inbound calls & make outbound calls to customers
- Demonstrate 100% customer contact attempts
- Quickly build rapport with customers
- Capture customer feedback/information accurately in relevant systems
- Work as part of a team to drive improved performance
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations

Knowledge and Experience required

We are looking for someone who has previous experience working in a customer service environment. Contact centre or sales experience would be an advantageous.

This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out.