Contact Centre Advisor

4 months ago

Walsall, United Kingdom RAC Full time

**About The Role**:
**RAC** currently has exciting opportunities for **Contact Centre Advisors **to join the SMR (Service Maintenance Repair) Inspections Services Team based at our **Bescot** office. This is a Full time **Permanent **position.

As a Contact Centre Advisor, you will play an integral role in ensuring the delivery of a World Class Customer experience for multiple brands by acting as a focal point for customers that are booking recall, service, and repair work.

Salary is **£**20481.55**

35 hours per week

Monday - Friday on a rotating shift basis:
0800 - 1600 / 09:00 - 17:00 / 10:00 - 1800 with rotating Saturdays, and a rest day in the week.

**Benefits and rewards**:

- **Free RAC Breakdown** cover from day one
- **Group Life Assurance** of up to 4x salary
- **Health and wellbeing benefits** - including healthcare cash plan, private medical insurance, GymFlex membership and Cycle to Work benefits
- Car salary sacrifice scheme - including offers on electric vehicles
- **FREE** on-site parking
- **Free European Breakdown** cover including 7 days car hire to continue your journey
- Amazing employee benefits including additional discounts on big brands, hotel stays and days out

**What you’ll do**
- Achieve individual and department KPI's and quality measures
- Use every contact as an opportunity to cleanse the manufacturer database
- Ensure any written communication reinforces the Brand
- Build and update product and process knowledge
- Take inbound calls & make outbound calls to customers
- Demonstrate 100% customer contact attempts
- Quickly build rapport with customers
- Capture customer feedback/information accurately in relevant systems
- Work as part of a team to drive improved performance
- Continuously develop your product knowledge and customer demographic awareness to tailor your conversations

**Knowledge and Experience required**

We are looking for someone who has previous experience working in a customer service environment. Contact centre or sales experience would be advantageous.

We are looking for someone that can utilise their sales skills in key areas while in calls with our customers. The ability to upsell products will work well in this team.

This role will suit someone who is driven to delight customers and ensure a smooth customer journey through out.

Together we are all **#OrangeHeroes**
- We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences._

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