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Service Administrator

3 months ago

Bedford, United Kingdom Shepherd Stubbs Recruitment Full time

You will be required to contact customers to schedule routine maintenance visits, organising breakdown call outs and coordinating the engineer's diary. If you are someone who enjoys administration and customer service work this could be the role for you The hours of work for this role are 9am - 5.30pm Monday to Friday.

**Role**:

- Answering incoming calls professionally; often as the first point of call taking reports of customer equipment issues.
- Calling existing customers to book preventative maintenance service visits.
- Coordinating engineer visits to equipment breakdowns and managing the engineer diary with the office team.
- Working with suppliers to order spare parts for customer equipment.
- General administration including printing and filing of engineer job sheets, sending engineer job sheets to customers and processing maintenance agreements.
- Sales and Purchase order processing for spare parts and consumables, packing orders and booking in new deliveries.
- Assisting engineer's with hotel bookings & other travel arrangements.

**About you**:

- You must have your own transport to be considered for this role due to the office location.
- Have a reasonable knowledge of Word, Excel and Outlook
- Have a great telephone manner and confident communication skills
- A can do attitude
- Enjoy customer service, admin and working as part of a team

**Benefits**:

- Company pension
- Life insurance
- Free parking
- Annual bonus

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have commercial customer service skills?
- Do you have experience of using Word, Excel and Outlook?
- Do you have good administration skills?
- Do you have your own transport?

Work Location: In person

Reference ID: TK/SA