Band 3 - Research Administrator/coordinator

6 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join our busy NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham.

The post holder will provide administrative support to the Senior Research Sister and Research Nurses and will act as first point of contact for all investigators/Research Nurses wishing to book patients into the Clinical Research Facility.

**Main duties, tasks & skills required**:
Other duties will include updating electronic annual leave records and assisting with the validation and compilation of reports whilst also providing cover when required on the Clinical Research Facility Reception.

The successful applicant will have:

- Excellent organisational/prioritisation skills
- Excellent communication skills with all levels of staff
- Working knowledge of computerised systems & the ability to learn quickly
- Be able to work under own initiative and have an ability to prioritise own workload
- Be flexible to the needs of the department

You should also be able to demonstrate significant relevant administration experience.

This role will involve liaising with staff at all levels, including Consultants, Researchers and Nurses whilst also being polite and courteous at all times working with a strong customer focus.

Hours of work - 8am-4pm, Monday-Friday

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment

**Experience**:
**Essential**:

- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems

**Desirable**:
Experience of working in a busy environment
Experience of working in healthcare

**Additional Criteria**:
**Essential**:

- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisation skills and ability to multitask
- Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors
- Ability to problem solve
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues

**Disclosure and Barring Service Check**:

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