Contact Centre Agent
4 months ago
**Contact Centre Agent** (no cold calling)
**Salary £20,000 basic + dependent on experience**
**Permanent**
Exciting new opportunity has arisen due to continuous growth, My Sort of Loan are looking for a full time Contact Centre Agent to join our team based in Macclesfield. We are looking for a customer champion, creative thinker, problem solver. You will need to be friendly, positive, hard-working, someone who likes to think on their feet and is passionate about everything that they do.
**Role**
**Experience**
Experience of working within a Contact Centre is preferred. You must have a great telephone manner and excellent rapport building skills. Good and accurate keyboard skills are required, along with attention to detail.
**Key responsibilities**
- Receiving warm inbound calls from clients seeking a financial solution.
- Making outbound calls to customers who have inquired for a loan.
- Transferring customers to 3rd party lenders
- Taking compliant fact finds from clients.
- Chasing clients for outstanding documents
**Personal aptitudes required**:
- Motivated by positive customer interaction
- Actively enjoys talking to clients and have the patience to explain products
- Drive and determination to meet targets and succeed
Hours on a shift pattern as follows: Monday - Wednesday 9am - 7pm, Thursday 9 - 6.30, Friday 9 - 5.30. You will alternate between early and late starts to make up the 40 hours.
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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