Customer Service Agent

3 months ago

Macclesfield, United Kingdom Cisco Systems Full time

Experience working with health tech in a support/call centre capacity is desirable, paired with a knowledge of the UK healthcare eco system. Customer service experience is essential for this role.

**What You’ll Do**
- Conduct call centre activity in order to communicate appointment reminders, clinical results, and reminders.
- Work as part of a team striving to deliver the best possible service for our customers in line with our SLAs.

Who You’ll Work With
- You’ll work alongside colleagues in our dynamic Call Centre and Support functions.

**Who You Are**
- Positive attitude to work.
- Good communication skills, both verbal and written.
- Motivated to provide an excellent customer experience.

Desired Skills
- Customer service experience.
- Knowledge of healthcare eco system.

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything - people, processes, data, and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Hard-working Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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