Customer Service Agent

6 months ago

Macclesfield, United Kingdom Cisco Systems Full time

Experience working with health tech in a support/call centre capacity is desirable, paired with a knowledge of the UK healthcare eco system. Customer service experience is essential for this role.

**What You’ll Do**
- Conduct call centre activity in order to communicate appointment reminders, clinical results, and reminders.
- Work as part of a team striving to deliver the best possible service for our customers in line with our SLAs.

Who You’ll Work With
- You’ll work alongside colleagues in our dynamic Call Centre and Support functions.

**Who You Are**
- Positive attitude to work.
- Good communication skills, both verbal and written.
- Motivated to provide an excellent customer experience.

Desired Skills
- Customer service experience.
- Knowledge of healthcare eco system.

**Why Cisco**

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

We connect everything - people, processes, data, and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more - from Hard-working Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us #WeAreCisco

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

  • Customer Engagement Agent

    2 weeks ago

    Macclesfield, Cheshire East, United Kingdom The Talent Crowd Full time

    The Talent Crowd is seeking a Customer Engagement Agent in Macclesfield. As a Customer Engagement Agent, you will be responsible for making outbound calls to potential customers, answering their questions, and providing solutions to their needs.">We offer a competitive base salary of £24,000 - £28,000 per year, plus an estimated £3,800 OTE. Our...

  • Estate Agent

    6 months ago

    Macclesfield, United Kingdom Reeds Rains Full time

    Job Profile: **Reeds Rains** **Macclesfield Branch** are looking for an** Estate Agent** (Sales & Lettings) to join on a permanent basis. Full time, but consideration will also be given to Part time applicants. Industry experience is not essential as training will be provided. Ideally you will be able to evidence previous sales &/or customer service...

  • Estate Agent

    6 months ago

    Macclesfield, United Kingdom REEDS RAINS - Favsco 23 Ltd Franchise Full time

    **Reeds Rains** **Macclesfield Branch** are looking for an **Estate Agent** (Sales & Lettings) to join on a permanent basis. Full time, but consideration will also be given to Part time applicants. Industry experience is not essential as training will be provided. Ideally you will be able to evidence previous sales &/or customer service experience, and have...

  • Customer Service Advsior

    7 months ago

    Macclesfield, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £22000 - £25000 Location: Macclesfield Customer Service Advisor **Salary**: £22000 - £25000 Location: Macclesfield Keywords: Customer Service, Advisor, B2B, Trade Sales, Service Experience, Call Agent, Call Handler, Contact Centre, Call Centre Our client, a rapidly expanding manufacutring business is seeking a...

  • Contact Centre Agent

    7 months ago

    Macclesfield, United Kingdom Optimise Finance Full time

    **Contact Centre Agent** (no cold calling) **Salary £24,000 basic** **Permanent** Exciting new opportunity has arisen due to continuous growth, Optimise Finance are looking for a full time Contact Centre Agent to join our team based in Macclesfield. We are looking for a customer champion, creative thinker, problem solver. You will need to be friendly,...

  • Telemarketing Agent

    2 weeks ago

    Macclesfield, United Kingdom The Talent Crowd Full time

    Telemarketing Agent - MacclesfieldSalary: £11.59-£13.69 an hour depending upon experience, plus bonusHours: Monday to Thursday 8.30am-5.00pm and Friday 8.30am-1.00pm (36.5 hours)Temp to permHybrid WorkingJoin a dynamic team where your efforts are recognised and rewarded.This role offers a competitive base salary complemented by performance-based...

  • Estate Agent

    7 months ago

    Macclesfield, United Kingdom Vesta recruitment ltd Full time

    Self employed/own business - Estate Agent - Full support, backing, ongoing training and mentor - Minimum 70% commission **Position : Property expert** **Location : Macclesfield, Cheshire** Are you a highly-motivated, ambitious and hard-working individual with an entrepreneurial flair? Do you have the drive and a passion to succeed in the property...

  • Telemarketing Agent

    4 weeks ago

    Macclesfield, United Kingdom The Talent Crowd Full time

    Telemarketing Agent - Macclesfield Salary: £11.59-£13.69 an hour depending upon experience, plus bonus Hours: Monday to Thursday 8.30am-5.00pm and Friday 8.30am-1.00pm (36.5 hours) Temp to perm Hybrid Working Join a dynamic team where your efforts are recognised and rewarded. This role offers a competitive base salary complemented by performance-based...

  • Telemarketing Agent

    2 months ago

    Macclesfield, United Kingdom CV-Library Full time

    Telemarketing Agent - Macclesfield Salary: £11.59-£13.69 an hour depending upon experience, plus bonus Hours: Monday to Thursday 8.30am-5.00pm and Friday 8.30am-1.00pm (36.5 hours) Temp to perm Hybrid Working Join a dynamic team where your efforts are recognised and rewarded. This role offers a competitive base salary complemented by...

  • Tele Sales Agent

    3 weeks ago

    Macclesfield, Cheshire East, United Kingdom The Talent Crowd Full time

    About The JobWe are seeking a skilled Telemarketing Agent to join our dynamic team at The Talent Crowd.Key Responsibilities:Make outbound calls to potential customers based on provided leads.Introduce and explain the benefits of our products/services.Identify customer needs and tailor the conversation to address them.Set appointments or close sales,...

  • Outbound Sales Agent

    4 days ago

    Macclesfield, Cheshire East, United Kingdom The Talent Crowd Full time

    We're seeking a highly motivated and skilled TeleSales Professional to join our team as a Telemarketing Agent. As a key player in our sales team, you'll be responsible for making outbound calls to potential customers, introducing them to our products and services, and building relationships to drive business growth.This is a fantastic opportunity for...

  • Service Desk Agent

    3 months ago

    Macclesfield, Cheshire East, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Macclesfield, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...

  • Customer Service Agent

    7 months ago

    Macclesfield, United Kingdom MetroRod Ltd Full time

    **Customer Service Advisor - No experience required!** **Metrorod/Metroplumb** **Full time permanent** **£23,859 per annum (increasing upon successful probation period)** **Mon-Fri weekly rota** We are recruiting for our prestigious Contact Centre team here at Metrorod/Metroplumb Support Centre. - **Are you comfortable and confident within Microsoft...

  • Service Charge Accountant

    4 weeks ago

    Macclesfield, United Kingdom Premier Estates Full time

    SERVICE CHARGE ACCOUNTANT POSITION AT PREMIER ESTATES LOCATION Hybrid (Home /Office - 74 King Edward St, Macclesfield SK10 1AT) WORKING HOURS Monday to Friday 0900 1730 SALARY £35,000 CONTRACT Full-time, Permanent ABOUT US Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property...

  • Customer Service Advisor

    7 months ago

    Macclesfield, United Kingdom Caroo Full time

    **Job description** **Customer Service Advisor  ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...

  • Customer Service Manager

    2 months ago

    Macclesfield, United Kingdom CV-Library Full time

    Customer Service Manager Cheshire Permanent & Full Time Based on site with 1 day working from home. Free on-site parking included.    £30,000 - £35,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays)    Medlock partners have exclusively partnered with a Cheshire based Fashion brand to...

  • Customer Service Advisor

    6 months ago

    Macclesfield, United Kingdom Caroo Full time

    **Job description** **Customer Service Advisor  ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...

  • Customer Service Representative

    6 months ago

    Macclesfield, United Kingdom Hiring Wizard Full time

    Hiring Wizard on behalf of New Red Planet has an exciting opportunity for a **Customer Service Representative **to join the team. Location: Alderley Park, Alderley Edge **Salary**: Up to £25,000 per annum (dependent on skills and experience) **Job Type**: Full-Time, Permanent Hours: 37.5 per week (Monday to Friday, 9am - 5:30pm) **About Us**: New Red...

  • Customer Service Manager

    1 day ago

    Macclesfield, United Kingdom Medlock Partners Full time

    Customer Service Manager Permanent & Full TimeBased in Macclesfield -HybridFree on-site parking included. £35 - £40,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays) Medlock partners have exclusively partnered with a Cheshire based Fashion brand to oversee the customer operations and management of the customer...

  • Customer Service Manager

    1 day ago

    Macclesfield, United Kingdom Medlock Partners Full time

    Customer Service Manager Permanent & Full TimeBased in Macclesfield -HybridFree on-site parking included. £35 - £40,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays) Medlock partners have exclusively partnered with a Cheshire based Fashion brand to oversee the customer operations and management of the customer...