Call Centre Agent

6 months ago

Macclesfield, United Kingdom MAC Dental Full time

**Role**:
We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties.
- Answering inbound calls and making outbound follow up calls
- Answering any customer questions and providing high levels of customer service

**Requirements**:

- Previous customer service experience (essential)
- Excellent timekeeping and punctuality (essential)
- Excellent communication skills (essential)
- Professional telephone manner (essential)
- Call centre experience (useful)

**Key Responsibilities**:
**1. Responsive Customer Care**: As a Patient Service Representative your primary role will be to answer incoming calls from customers promptly with some face to face interactions. You'll provide assistance and information with professionalism and courtesy.

**2. Efficient Problem Solver**: Handle patient inquiries, complaints, and requests with agility, aiming to resolve issues effectively and efficiently. Your goal is to leave patients satisfied.

**3. Accurate Records**: Maintain meticulous records of patient interactions and transactions, ensuring data integrity and completeness.

**4. Adherence to Guidelines**: Follow communication procedures, guidelines, and company policies when interacting with patients. Uphold the highest standards of service.

**5. Issue Resolution**: Identify and escalate priority issues to the appropriate department or supervisor, ensuring swift resolution for patients.

**6. Product Expertise**: Be well-versed in our company's products and services. Provide patients with comprehensive information and guidance.

**8. Stay Informed**: Keep your knowledge up-to-date regarding our company's products, services, and policies.

**Key Skills**:
**1. Exceptional Communication**: Demonstrating excellent verbal communication skills, you'll ensure patients feel heard and valued.

**2. Patient Focus**: Your strong customer service orientation will drive your interactions. Going the extra mile to satisfy patients is your hallmark.

**3. Thriving in Fast-Paced Environments**: Your ability to handle high call volumes and work in a fast-paced environment will ensure patients receive timely assistance.

**4. Problem-Solving Pro**: You excel in identifying and solving problems, always seeking the best solutions for patients.

**5. Detail-Oriented**: Your keen attention to detail guarantees accurate data entry and precise service.

**6. Multitasking Maestro**: Juggling multiple tasks and prioritizing them effectively is your strength.

**8. Accuracy and attention to detail**

**9. Influencing and persuading skills**

Please note that while this job description covers the primary responsibilities and skills required, it's not intended to be all-inclusive. As part of our dynamic team, you may perform other related duties as assigned by your supervisor.

**About us**

Rauf Wellington Dental practices is a Group of 7 family-owned dental businesses, based around Greater Manchester. Our Mac Dental brand in Macclesfield Cheshire, it is our flagship practice, which provides support to our wider interests. Mac Dental is one of Cheshire’s largest Dental providers. We have a wide range of clinicians offering a full range of dental treatments. Mac Dental boasts the most Google reviews for a Dental Practice in the North-West of England.

The Practices throughout the Group house the latest ‘state of the art’ equipment and, on an ongoing basis, the Group invests in newly developed technology. Becoming part of the ‘family’ will, of course, enable you to enhance your experience or become well versed in all the latest equipment and technology. More importantly, however, you will be working in an environment that thrives on clinical excellence and happy patients.

**Hours ;** Minimum 32 to 39, Monday to Thursday 9 to 6, Fridays 9 to 5.

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.00-£14.00 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Macclesfield: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- employed: 4 years (preferred)

Work Location: In person

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