Training Coordinator and Services Support
7 months ago
Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?
Rees Foundation seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help **care experienced people **thrive in all aspects of their lives at any age. We seek to listen; offer help and advice about any aspect they may have.
Rees Foundation delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.
This is an exciting role for someone to join the team who will provide crucial business support to the charity. You will have excellent organisation skills with great attention to detail, be proactive and use your own initiative.
Experience and/or an understanding of Local Authorities/ Councils/Government bodies and their procurement processes will be beneficial.
**Responsibilities may include (but are not limited to)**:
- To work closely with the sales and marketing teams and identify opportunities and generate sales leads.
- To be fully conversant and be able to confidently explain our service portfolio.
- To research and gather all relevant lead information.
- Maintain accurate records, set tasks, action diary notes efficiently and in a timely manner.
- Data cleanse and maintain all external information on the organisations CRM system on an ongoing basis.
- To make outbound calls to secure appointments/meetings with identified personnel.
- Participate in the preparation of proposals and / or sales presentations.
- Keep accurate records of all activity undertaken and provide to management in a timely manner.
- To work closely with sales and marketing to follow up on sales leads, sending out booking forms, securing their return.
- Arranging training courses; liaising with our trainers and commissioners and our business development team to secure dates and times to suit all parties.
- Ensure all procurement paperwork is in place with the relevant organisation commissioning the training.
- Ensuring the relevant training material is sent to the trainer and that all invites to the delegates attending the course(s) are sent out in a timely manner.
- Ensure all relevant internal training systems are maintained.
- Working with our finance team to ensure invoices are raised and sent to the delegates.
- Checking that the invoices have been paid, working with finance to chase those that may be outstanding.
- Opening and housekeeping our virtual training events; welcoming all and ensuring everything is working, and troubleshooting where appropriate.
- Sending feedback forms to delegates and collating the detail for the relevant facilitator and the organisation.
- Creating and issuing attendance certificates.
- De-brief and discuss feedback with trainers as and when required.
- Providing generic administrative support to the Charity
- Helping answer phone calls and take messages
- Occasional support to our business support team may include organising meetings, events, board meetings, agendas and minute taking.
- Occasional travel nationally to attend business meetings, consultations, and presentations if required.
- Support the team with other administrative tasks as required.
**You will need**:
- Significant business support experience.
- Strong attention to detail, prioritisation and organisational skills.
- Ability to work without supervision.
- Technical skills, including proficiency with Microsoft Office Programs.
- Ability to handle confidential Information.
- Strong record-keeping skills.
- Ability to multitask and remain calm under pressure
- Ability to relate to people from a wide range of backgrounds.
- An understanding of working with vulnerable individuals and/or those in need who have been in care or who are care experienced.
- Excellent listening skills and confidence in talking to people in groups and on a one-to-one basis.
- To demonstrate integrity, patience, empathy, compassion, and the ability to earn the trust of others.
- Exceptional communicator both verbal and written.
- To have the ability to challenge the ‘status quo’.
- To have a willingness to work flexibly.
- Work experience and/or understanding of Local Authorities/ Councils/Government bodies and their procurement processes is desirable but not essential.
- Experience in following up leads.
- Experience of managing high volumes of data, checking accuracy and maintaining databases.
- Strong project and time management skills.
**Application deadline: 17/11/23**
We reserve the right to close the job earlier if we have sufficient interest.
**Job Type**: Part-time
**Salary**: £12,500.00 per year
Expected hours: 17.5 per week
**Benefits**:
- Company pension
- Free parking
- Work from home
Work Location: Hybrid remote in Droitwich
Application deadline: 17/11/2
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