Communications and Patient Experience Officer

6 months ago

Whiteley, United Kingdom Meon Health Practice Full time

We are looking for a proactive and enthusiastic communications and patient experience officer to deliver campaigns, internal communications and oversee patient’s experience. The role is varied, and you could find yourself managing our website/social media accounts, designing letters or posters, drafting newsletters, and creating video content. You will require a broad range of skills, be highly organised, a strong team player and able to write and create content for Meon Health Practice.

**Responsibilities**:

- Write, edit, and proofread content for articles maintaining a consistent editorial style.
- Create newsletters and updates for Meon Health Practice
- Update and maintain Meon Health’s website.
- Create marketing collateral for campaigns including graphics and images.
- Manage social media channels on behalf of Meon Health Practice
- Maintain content calendar for social media activity and advise on audience appropriate content.
- Work with external suppliers.
- Work with the Patient’s Participation Group and feed back ideas to The Board
- Expert in the use of all Microsoft packages.
- Experience with writing, sending and collating surveys/questionnaires with the ability to advise on the outcomes to relevant management.
- Assist in project management duties as required.
- Undertake other appropriate duties as may be requested in line with the role

**Qualifications**:

- Proven experience in public relations or communications role
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build relationships
- Proficient in using various communication tools and platforms
- Ability to work under pressure and meet deadlines
- Detail-oriented with strong organizational skills

This role will be based at our Whiteley office and is for 20 hours per week to be worked Monday to Friday.

**HEALTH AND SAFETY**

It is the responsibility of all employees to work with managers to achieve a healthy and safe environment, and to take reasonable care of themselves and others.

**SUSTAINABLE DEVELOPMENT**

It is the responsibility of all employees to support the Practices vision for sustainable development. To undertake their dutiesin a way that is not wasteful of environment, financial and social resources.

**EQUALITY AND DIVERSITY**

It is the responsibility of all employees to support the practices vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of Equality & Diversity Strategies and Policies.

**REHABILITATION OF OFFENDERS ACT 1974**

**INFORMATION GOVERNANCE**

As an employee you will have access to information that is sensitive to either an individual or to the practice and you are reminded that in accordance with the requirements GDPR, Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action.

**PERFORMANCE APPRAISAL AND PROFESSIONAL DEVELOPMENT**

Meon Health Practice is committed to providing a high-quality service through the effective management and development of its employees. The Performance Appraisal process ensures that Meon Health Practice can achieve its key aims of delivering cost effective, high quality and responsive healthcare, whilst enabling employees to understand how the outcome of their contribution fits within these overall aims.

**STATUTORY AND MANDATORY TRAINING**

Meon Health Practice will assess the requirements for Statutory and Mandatory training for all new staff prior to commencement and aims to ensure that all Statutory and Mandatory training requirements are completed during the first 2 weeks of commencement.

**SAFEGUARDING CHILDREN AND VULNERABLE ADULTS**

Meon Health Practice is committed to safeguarding children, young people, and vulnerable adults within its care. As an employee you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person, or vulnerable adult. Meon Health Practice will support you in this process by providing training, support, and advice.

**INFECTION PREVENTION AND CONTROL**

All employees are expected to follow consistently high standards in the prevention and control of infection, especially with reference to hand hygiene, adherence to dress/uniform code and for clinical staff all procedures involving aseptic technique. Participate in mandatory training and annual updates. Protecting patients from infection is everyone’s responsibility.

**SMOKE-FREE POLICY**

Meon Health Practice operates a Smoke-free policy. This means that smoking is not permitted anywhere within any of the premises. In the interests of promoting responsible healthcare all staff are to refrain from smo

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