Private Patient Coordinator

4 weeks ago

Whiteley, United Kingdom Newmedica Full time

Who are we?

We are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to make a positive difference to people’s lives through better sight and eye health.

We have an exciting opportunity that has arisen in our team, for a Private Patient Administrator Assistant to join the team and help us continue to deliver outstanding clinical care for our patients.

We pride ourselves on delivering outstanding clinical care for our patients. Some of our overwhelmingly positive patient feedback and experiences can be found here.

What are we offering you?
- A salary of up to £26,000 per annum
- A company bonus based on company performance and personal objectives
- 25 days annual leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses and a free 24/7 well-being/counselling/advice service
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Free on-site parking

What will the role involve?

As a Private Patient Co-ordinator, you would be responsible for ensuring that Private Clinics are set up and managed appropriately with all relevant administration completed, and that private patients have a fantastic experience with us from the first point of contact, through to the end of their treatment pathway.
- You will be a named point of contact for private patients, and you will support them at all times during their journey with us, including during their time in clinic for appointments and treatment/surgery
- Meet and greet private patients on the day of their appointments and treatment/surgery
- Be the link between the patient and the consultant, ensuring all relevant information is shared to support the patients care and experience
- Completion of follow up calls day after treatment/surgery to check in on patients
- Managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.
- To produce invoice’s relevant to the Patients treatment
- Take payment of the invoice either in advance or on the day of treatment
- Work with the Private Insurance Companies to ensure smooth transactions
- In the absence of private demand, support all other administrative duties within the service as directed by the management team

What skills and experience do I need for the role?
- Experience of working in a healthcare environment would be advantageous but not essential
- Experience of working in a customer service-based environment and a passion for delivering excellent service and care over the telephone, via written communication and face to face
- Proven customer service skills with a passion for customer care
- Outstanding telephone manner with the ability to adapt approach to different situations.
- Good organisation skills and the ability to multi-task
- Excellent verbal and written communication skills.
- Able to balance working independently with appropriate escalation
- Ability to effectively juggle and manage a busy and varied workload

Would you like to know more?

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