Clinical Imaging Systems Administrator/trainer

5 months ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An exciting and challenging opportunity has arisen to provide specialist technical knowledge advice and support for the Radiology Information System (CRIS) and the PACS (Picture Archiving Communications System).

The PACS Team is within the Clinical Imaging department at the Royal Cornwall Hospital. The team supports in excess of 12,000 clinical and non-clinical staff within the Cornwall Healthcare Community in the use of Clinical Imaging associated computer systems.

Due to the current post holder being seconded, this will be an 18 month fixed term contract.

The post holder will be responsible for accurate record keeping of training procedures and general training support to Clinical Imaging and other key staff. The post holder will be expected to resolve routine day-to-day problems independently and will act as a first point of contact for enquiries from users and third parties. To integrate into an already established PACS team.

There is an on-call commitment associated with this post, which includes weekends and bank holidays. This is a full-time post working 37.5 hours per week which may include some weekend and evening shifts.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

To assist the PACS Manager in the management of the Radiology Information System (CRIS), Insignia PACS (Picture Archiving Communications System) and any other appropriate systems as implemented.

The post holder will be responsible for administrative and general support to the PACS Manager and other key staff, coordinating workload and the strategic development of the Directorate.

To be a Master Trainer for relevant Clinical Imaging Systems. The post holder will be expected to resolve day-to-day problems independently and will act as the first point of contact for enquiries from users and third parties.

Represent the PACS Manager in their absence, e.g. attend meetings and filter enquiries to relevant management levels.

**In addition the post holder will**:

- Provide support to users on clinical systems including fault diagnosis and resolution, answering queries or requests and guiding users.
- To effectively prioritise their workload to ensure critical areas are responded to in a timely manner.
- Liaise with any third party supplier support teams and progress issues.
- Attend meetings and user groups regarding Clinical software within Cornwall Healthcare Community as required.
- Ensure that system security is always maintained and in accordance with the Trust policies and procedures escalating any issues to the CI Systems Manager.
- Undertake activities required to identify and amend areas of poor data entry and inform users of the correct procedures.
- Monitor and maintain the software systems to ensure they run at their optimum level and any system down time is minimised.
- Maintain an extensive working knowledge of the software systems their connections and the ways they are applied in the NHS workplace.
- Liaise with necessary personnel on any critical problems and issues as necessary.
- Assisting in implementation of system projects and upgrades into the live environment with the assistance of senior team members.
- It may be necessary for the post holder to work as part of an on-call rota and participate in flexible working hours in order to provide extended or out of hours support to Cornwall Healthcare Community.
- Provide support and training to fellow team members on new system functionality in order to develop skills.
- To participate in maintaining an accurate database that records activity, system errors and trials creation.
- To undertake confidential investigations into issues when required.
- Run statistical reports within systems to extract accurate data for analysis.
- Assist other PACS team members with day to day administration tasks where necessary.
- In addition, the post holder will carry out any other duties as agreed by the Imaging Systems Manager



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