Guest Services Assistant

7 months ago

London, United Kingdom Comfort Inn Kings Cross Full time

**Guest Services Assistant**:
**Reception - Comfort Inn Kings Cross**:
**Contract**:Full Time**
**Salary**:£10.92 per hour****:
Owned and managed by Splendid Hospitality Group, this hotel is a convenient, comfortable and affordable place to stay in the lively Kings Cross St. Pancras area. Comfort Inn Kings Cross St Pancras London is situated within a short walk from both the Eurostar and National Rail terminals at St. Pancras Kings Cross and St Pancras International stations.

Comfort Inn Kings Cross St Pancras is very close to all of London's major attractions and is perfect for family visits and long weekends to the capital. Nearby attractions include The British Museum, The British Library, Oxford Street, Big Ben, the Houses of Parliament and Buckingham Palace. Granary Square, with its selection of bars, cafes and restaurants is not to be missed.

We are looking for a Guest Services Assistant to provide support for the departmental operations and act as a point of contact for all the residents.

You will be an approachable and friendly people person with the willingness to support and maintain a close relationship with residents throughout their stay.

This role is a multi-tasking role, and you will be required to be adaptable to ensure that the needs of the residents are always met.

Our hotel is currently operating under a government exclusive use contract, and we are providing our great facilities to residents on a long-term stay basis. Due to this exclusive contract the hotel is closed to the public and is operating under a different model to your usual hotel operation.

**What We Offer**:
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

- Apprenticeship programmes available
- Learning and Development Opportunities available through our Leadership Development Programmes
- Heavily discounted hotel stays and food & beverage discounts
- Uniform provided
- 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
- Life Assurance
- 28 holiday days (pro rata for part-time)
- Automatic Enrolment into a workplace pension scheme

**About Us**:
The life of every resident we care for is valuable, rich in history and has unique life stories. The team strive to work together and ensure the people who stay with us feel safe, happy and supported. The team are passionate and goes above and beyond to help every resident live life to the full.

Comfort Inn Kings is situated within a short walk (350 yards) from both the Eurostar and national rail terminals at St Pancras-Kings Cross and St Pancras International stations.

**Role in our Family**:
As a Resident Services Assistant, the key to your role is:

- To operate the premises (24hr)
- Adhere to Food Safety and Hygiene practises followed
- To maintain the reception, public areas, stores, back office and outside areas in a clean and tidy condition.
- Deal with any resident queries in a polite and friendly manner
- All complaints, comments, and special requests are to be recorded in the daily handover log.

**This is not an exhaustive list but gives an insight into what is involved.**

**What Happens Next**:
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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