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Customer Success Executive

5 months ago

East London, United Kingdom Kamro Ltd Full time

**Customer Success Executive**

**£26,000 - £30,000**

**London E1 8FA**

**Hybrid**

**Shift work 7 days**

**Full-time, Permanent**

**Perks**: 25 Holiday Days + Bank Holidays | Annual Bonus | Contributory Pension | Life Assurance | Vitality Health Insurance OR BUPA Wellbeing Cash Plan | Laptop | Mobile |Preferential FX rates for friends and family | Social events

We are looking for an exceptional person, who is serious about service, to join our client’s core, expert team of customer success professionals. Our clients is a leading Fintech Company who takes the happiness and satisfaction of their customers very seriously and they have always provided their customers immediate access to a core team of experts that can solve any query and resolve any issue and is empowered to do so.

**Key Duties**:

- Respond to a high volume of inbound calls from customers and be responsible for resolving queries;
- Communicate clearly and efficiently to colleagues across various departments
- Provide clients with online support through social media channels and live chat.
- Respond to and redirect enquiries from prospective customers
- Provide excellent customer service at all times.
- Deal with complaints in accordance with agreed procedures to ensure they are assigned and resolved within agreed timeframes.
- Report any suspect information or client behaviour to the Money Laundering Reporting Officer (MLRO).
- Work closely with the IT department to drive key service and product changes.

**What we are looking for**:

- At least 3 years’ experience in Customer Service/Support or similar role.
- Fluent in English
- Highly organised, self-motivated, impeccable attention to detail and able to meet deadlines
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Familiarity with the business and/or consumer finance industry is a plus
- Working knowledge of Zendesk and similar systems is a plus
- A natural curiosity for business and a desire to help others and be of service is also essential

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus