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Referrals and Enquiries Officer

3 months ago

Andover, United Kingdom Andover Mind Full time

We are looking for an additional member to join our successful, and professional Referrals and Enquiries Team. Based in Andover, you will provide a single point of contact and support to the public and professionals wishing to access our Carer Support, Dementia Advice and Well-being services across Hampshire.

As our Referrals and Enquiries Officer, you will be enthusiastic, passionate, and working within our current dynamic team, continue to provide a high quality, efficient and effective response to service users, organisations, general public and our staff across all sites within Hampshire.

You will have experience of working in a professional capacity on a helpline or frontline service, and have experience of handling sensitive, and emotionally difficult confidential calls.

Reporting to the Referrals and Enquiries Team Manager, the post holder will have a high level of adult health and care knowledge, including elements within safeguarding as well as admin skills.

The role is based in our Andover Head Office working Monday to Friday 9am-5pm.

**About Andover Mind**
We want everyone to have better mental health and wellbeing, to realise their ambitions and make the most of their lives, their relationships and their communities. As one of the leading mental health organisations in Hampshire, we offer friendly, supportive, accessible services to those seeking mental health advice and support.

Andover Mind prides itself on providing an inclusive and supportive workplace culture, where we place a high value on mutual support, sharing our wide-ranging knowledge and expertise and maintaining close working relationships. We are committed to the wellbeing of our staff, and this remains a high priority alongside providing excellent support for our service users.

Our benefits include:

- Ongoing training and development to all staff
- 27 days holiday entitlement plus bank holidays, rising to 30 days after 3 full years service
- Employee assistance programme

How do I apply?

If you are interested, we would love to hear from you.

Location: Andover, Hampshire

Hours: Full Time: 37.5 hours per week

**Salary**: £11.23 per hour (£20,689.50 Full Time Equivalent)

**Job Types**: Full-time, Permanent

**Salary**: £11.23 per hour

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Andover: reliably commute or plan to relocate before starting work (required)

**Experience**:

- frontline service: 1 year (preferred)

Work Location: One location