Customer Experience Coordinator

7 months ago

Andover, United Kingdom Lionel Hitchen Ltd. Full time

_In 1965, Lionel Hitchen founded a business sourcing, creating, manufacturing and supplying the finest flavour ingredients. Today, over five decades later, Lionel Hitchen is still an independent family-owned company, driven by that same passion._
- Our success has seen the business grow over the years, laying down robust roots with suppliers and working closely with customers. From our manufacturing base in the UK, we now supply an extensive range of flavour ingredients to the food and beverage industries around the globe._
- Continuing our company growth, we are currently looking for a new Naturally Fabulous team member to join the Lionel Hitchen family_

**Duties will include but not limited too**:

- The main point of contact for key customer/agency enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch
- Entering quote requests on the quotation database
- Complying with all Company Policies, Procedures and BRC requirements
- Arranging transport with UK Distribution Partner(s)
- Hands-on preparation of paperwork for export consignments
- Checking shipment paperwork
- Inputting shipment details onto computer system
- Booking collections / deliveries with freight forwarders
- Dealing with invoicing letters of credit and all allied documentation
- Liaising with Production Planners for confirmation of dispatch and delivery dates
- Liaising with Technical Department with regard to requests for product specifications, MSDS forms and questionnaires

**Experience**:

- Excellent Accuracy, precision, attention to detail
- Ability to work under pressure
- Ability to cope balancing speed and accuracy in this dynamic busy role
- Excellent working knowledge of Microsoft office / IT systems evident
- Customer service experience - business to business
- Excellent communication skills with friendly and professional telephone manner
- Good organisational and prioritisation skills
- IATA in date training (or ability to gain within 6 months - company will pay for)

**Salary**: £31,000.00-£32,426.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CXC02

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