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Service Assistant

4 weeks ago

Enniskillen, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, this role as a Service Assistant plays a core part in providing fantastic customer service and tours of our historic properties. Do you enjoy helping people, telling stories and providing a great service?

The Hours: This role is quite flexible and mostly seasonal. The contract is for 350 hours a year which is predominantly used from March to the end of October. This will include some weekend and bank holiday working.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

The Salary: £9.60 an hour (rising to £10.42 with living wage in April 23)

Contract: Permanent

Interview date: Monday 3rd April

What it's like to work here:Florence Court is beautiful 18th-century home set on a sustainable estate and gardens. Surrounded by lush parkland and thick woodland with Benaughlin mountain rising in the background, Florence Court enjoys a majestic countryside setting in West Fermanagh. Routed in local history this property is the epitome of the great Irish house. There is something for everyone to enjoy at this extensive and welcoming place.

What you'll be doing:Visitors are a vital part of what we do. To deliver the role of Service Assistant (Tour Guide) successfully, you’ll need to be proud to work in such a unique location and thrive on delivering exceptional customer service.

As a Service Assistant you’ll bring the history of Florence Court to life. You’ll be a charismatic storyteller, someone who enjoys working and interacting with people. In your role as a guide you will work in the historic house providing either a guided tour to our visitors or being a room guide as part of self-guided tours, offering a friendly welcome and answer any questions they may have. You will be responsible for promoting a friendly, professional and engaging image of the National Trust while carrying out your role. Along with a passion for providing the highest standards of customer service you’ll be able to inspire those around you with your passion and enthusiasm for our work.
- Who we're looking forA can-do attitude
- Genuine enthusiasm for working with people
- Excellent customer service skills
- A willingness to learn new skills
- Ability to work well in a team or on your own
- Good understanding of the National Trust and what we do

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (350 hrs py)

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