Welcome & Service Assistant X 3

2 weeks ago

Enniskillen, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.


For more information on the role please come along to our
Recruitment Information Day in the Breakfast Room in Castle Coole on Saturday 14th January from 11am until 12.

30pm

Interview Date :
Saturday 4th February

What it's like to work here Florence Court

Beautiful 18th-century home set on a sustainable estate and gardens.

Surrounded by lush parkland and thick woodland with Benaughlin mountain rising in the background, Florence Court enjoys a majestic countryside setting in West Fermanagh.

There is somethingfor everyone to enjoy at this extensive and welcoming place.


What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for We'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.

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