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Customer Service Assistant
2 weeks ago
'''Job Summary:'''
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
'''Responsibilities:'''
- Assist customers with product information, order status, and issue resolution
- Manage returns with suppliers and liaise with customers as it progresses
- Provide accurate and efficient data entry of customer information
- Communicate effectively with customers to ensure a positive experience
- Handle customer complaints or concerns with empathy and professionalism
- Collaborate with other team members to resolve complex customer issues
'''Experience:'''
- Previous experience in a customer service role preferred
- Excellent phone etiquette and strong communication skills in English
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
**Job Types**: Part-time, Permanent
**Salary**: From £10.50 per hour
Expected hours: 20 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
Schedule:
- Monday to Friday
- No weekends
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Application deadline: 10/03/2024
Reference ID: CustomerService02.24
Expected start date: 25/03/2024
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