Administrative Officer
4 months ago
**Details**:
**Reference number**:
- 298537**Salary**:
- £22,845- A Civil Service Pension with an average employer contribution of 27%**Job grade**:
- Administrative Officer**Contract type**:
- Permanent**Business area**:
- DWP - Work and Health Services - Universal Credit**Type of role**:
- Operational Delivery**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 50Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- St AustellAbout the job
**Job summary**:
Are you looking to enhance or gain experience in both Customer Service and Administration?
Do you enjoy helping others?
If so, we would like to hear from you.
As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.
**Job description**:
The role will involve a variety of activities which may include:
- Demonstrating strong telephony and digital communication skills with a diverse range of claimants.
- Developing your face to face customer interaction skills.
- Taking ownership and working effectively with colleagues across the DWP organisation.
- Tailoring your approach to accommodate individual circumstances and ensuring claimants receive the correct information or payment amount at the right time.
- Building positive relationships with claimants, that encourage, motivate and build trust, by demonstrating empathy and compassion.
- Handling sensitive and challenging situations with all claimants in a positive way.
- Following DWP policy and understand the impact on your work.
- Making decisions by examining the available facts and giving explanations to claimants as required.
- Taking ownership of your personal development by accessing digital learning and communications tools.
**Person specification**:
To be successful in this role you will need:
- To be competent in delivering a quality service to a diverse claimant base via face to face and telephony interactions.
- To undertake self-serve learning to meet requirements of the role and enhance your digital confidence**.**:
- The ability to work flexibly to meet changing priorities, managing a diverse workload.
- Be able to confidently tailor the service to meet the needs of the individual.
- To act on feedback to enhance quality of service delivery.
- To take ownership of complaints and supports their resolution.
- To be able to provide support where appropriate to claimants who require assistance
**Behaviours**:
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
- Managing a Quality Service
**Benefits**:
- Alongside your salary of £22,845, Department for Work and Pensions contributes £6,168 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
**Selection process details**:
- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.**Assessment Process**
Selection will be by a written sift, followed by an interview conducted live via MS Teams.
**Some need-to-know information**
**Stages for applying**
**Stage 2** - If eligible, you will be invited to complete The Customer Service Skills Test
Level 1 Managing a Quality Service
**Stage 4 - The interview process**:
This will consist of three behaviour based questions based on the three behaviours listed below which will last approximately 30 minutes.
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
To help you prepare and settle into the interview you will be sent the behaviour questions in advance of the interview, 5 days prior to your interview. These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions.
Proposed Sift and interview dates:
Sift Period - From Week commencing 17/07/23 - 28/07/23
Interviews - From Week commencing 10/08/23 - 23/08/23
Find out more about Working for DWP
**Further Information**
A reserve list may be held for a period of 3 months from which further appointments can be made. The reserve list may be used to offer future vacancies which arise across the wider DWP network. Any such offers would be made in strict merit order and the location and job role would be fully explained.
- If you accept an offer of a post, you will be expected to withdraw from any other live campaigns you have applied for, with DWP, at this grade.
- If you are offered the
-
Office Administrator
5 months ago
St. Austell, United Kingdom GM Services Cornwall Ltd Full timeWe currently have an opportunity for an Office Administrator to join our friendly team. The role would include undertaking the following key activities and responsibilities: - Answering the Office phone and liaising with our Customers and Supervisors - Assist Supervisors with scheduling and job planning - Co-ordination of the Engineers, ensuring they have...
-
Office Administrator
5 months ago
St. Austell, United Kingdom Par Market Ltd. Full timeThe job is part-time working Wednesday, Saturday and Sunday at Par Market & Food Hall. Must be available to work both weekends days. **Responsibilities** - Working in the office Wed/Sat/Sun. - Answering the phones and other administrative duties while the market is open. - Organising documents on Dropbox. - Filling out spreadsheets and hard-copy...
-
Administrative Officer
5 months ago
St. Austell, United Kingdom Action for Children Full timeAction for Children **Role: Administrative Officer** **Salary: £23,151.50 per annum (Pro-rata)** **Location: Remote (Must be Cornwall based)** **Permanent: Part-Time - 22 hours a week**_ - _**4 days a week** **Benefits**:29 days annual leave PLUS bank holidays, up to 7% employer contribution pension, discount portal with your favourite brands and Blue...
-
Office Administrator Pl26
5 months ago
St. Austell, United Kingdom Staff-Point Recruitment Full timeOffice Administrator St Dennis Cornwall We are looking for an office administrator to work in the PL26 area. Immediate start available. You will have previous experience in a similar role. Be IT literate, Word, Excel (formulas). Full training will be given on bespoke in house systems. Working Monday to Friday 9am to 5pm Total 37.5 hours per week. £11.41 per...
-
Office Administrator
4 months ago
St. Austell, United Kingdom Concorde Group Full time**The positions** We are looking for a business administrator to join a team in an established company within St.Austell. - **The responsibilities**:_ - _Preparing, organising and storing information in paper and digital form._ - _Managing diaries, scheduling meetings and booking rooms._ - _Sorting Orders_ - _Generating forms_ - _Raising orders_ - _Will...
-
Administrative Support Officer
4 days ago
St Austell, Cornwall, United Kingdom Wave Multi Academy Trust Full timeJob SummaryWe are seeking an experienced Administrative Support Officer to join our Central Team on a fixed-term contract. The successful candidate will provide clerical support to the team, ensuring the smooth operation of our administrative functions.Key ResponsibilitiesTyping and word processing of correspondencePhotocopying and filing in accordance with...
-
Technical Administrator
7 days ago
St Austell, Cornwall, United Kingdom Kier Group Full timeWe are seeking a skilled Technical Administrator to join our Regional Civils team in Cornwall, working on our Collaborative Delivery Framework with the Environment Agency.As a Technical Administrator, you will be working within the site office team, supporting them in the implementation of project administration procedures and coordinating the duties of the...
-
Administrator
5 months ago
St. Austell, United Kingdom Smith and Reed Recruitment Full timeWell established and highly professional business in St Austell is looking to recruit an experienced administrator to join their team. This placement will be starting in the next couple of weeks and will be supporting multiple departments with administrative duties. Working hours are Monday to Friday 09.00-17.00- with an hours lunchbreak. This role is a...
-
Technical Administrator
4 days ago
St Austell, Cornwall, United Kingdom Kier Group Full timeWe're seeking a skilled Technical Administrator to join our Regional Civils team at Kier Group. As a key member of our site office team, you'll play a vital role in implementing project administration procedures and coordinating the duties of the Project Administration team.Your responsibilities will include:Ensuring the management, maintenance, and safety...
-
Accounts Administrator
1 month ago
St Austell, United Kingdom CV-Library Full timeOffice/ Accounts Administrator Salary: £25,000 - £27,000 Benefits: Company Pension scheme, employers matched contribution of 4%. Life insurance plan. Parking on-site. Holiday entitlement is 25 Days + Bank Holidays. Company Sick Pay after 3 months of employment.Location: St Austell Position Overview: Our client is seeking a highly organised,...
-
Technical Administrator
2 weeks ago
St Austell, Cornwall, United Kingdom Kier Group Full timeJob Title: Technical AdministratorWe're seeking a skilled Technical Administrator to join our Regional Civils team in Cornwall, working on our Collaborative Delivery Framework with the Environment Agency.Key Responsibilities:Manage and maintain the project site offices and surrounding environment to ensure a safe and efficient working environment.Liaise with...
-
Technical Administrator
2 weeks ago
St Austell, Cornwall, United Kingdom Kier Group Full timeJob Title: Technical AdministratorWe're seeking a skilled Technical Administrator to join our Regional Civils team in Cornwall, working on our Collaborative Delivery Framework with the Environment Agency.Key Responsibilities:Manage and maintain the project site offices and surrounding environment to ensure a safe and efficient working environment.Liaise with...
-
Technical Administrator
2 weeks ago
St Austell, Cornwall, United Kingdom Kier Group Full timeJob Title: Technical AdministratorWe're seeking a skilled Technical Administrator to join our Regional Civils team in Cornwall, working on our Collaborative Delivery Framework with the Environment Agency.Key Responsibilities:Manage and maintain project site offices and surrounding environments to ensure safety and efficiency.Liaise with Group IT to implement...
-
Administration Assistant
4 months ago
St. Austell, United Kingdom Concorde Group Full timeReporting into the Office Manager you will provide office coordinator and administrative support to ensure a smooth running of the company as a whole. Responsibilities will include: - Dealing with incoming and outgoing post, including scanning, distributing and responding where appropriate - Communicating with colleagues for the purpose of ordering office...
-
Accounts Administrator
1 month ago
St Austell, United Kingdom Trial Balance Consulting Full timeAccounts Administrator - St. Austell - £25-27,000 Trial Balance Consulting are delighted to have been exclusively reengaged by a past client; a well-established and highly successful precision manufacturing business. The company has experienced a surge in growth and as such, we have been tasked with sourcing an Accounts Administrator to join the team in a...
-
School Administrator
12 hours ago
St Austell, Cornwall, United Kingdom Long-term Teachers Ltd Full timeSchool AdministratorKey Responsibilities:Provide comprehensive administrative support to the Office Manager and Senior Leadership Team.Support finance function within the school, including operational processing, compliance, and recruitment administration.Offer a high level of customer service through day-to-day telephone and email enquiries.Organise...
-
Administrative Support Officer
5 days ago
St Austell, Cornwall, United Kingdom Wave Multi Academy Trust Full time**Job Summary**We are seeking an experienced Administration Assistant to provide clerical support to our Central Team.Key Responsibilities:Typing and word processing of correspondencePhotocopying and filing in accordance with established systemsWelcoming visitors and ensuring signing in procedures are followedReceiving and prioritising incoming telephone...
-
Administrator - Property
5 months ago
St. Austell, United Kingdom St Austell Brewery Full timeWe have an exciting new job opportunity to join St. Austell Brewery as an Administration Assistant within the Property Team. The Property Department holds responsibility to maintain, transform and protect all properties within the St Austell Brewery estate. The Team manages scheduled, planned and reactive maintenance to agreed budgets. The role of Property...
-
School Administrator
4 days ago
St Austell, Cornwall, United Kingdom Long-term Teachers Ltd Full timeSchool AdministratorThis is an exciting opportunity to support and develop the school in line with its shared values and improvement priorities.Long-term Teachers Ltd is working with an SEN school in the St Austell area who are looking to recruit a school administrator. The school provides a creative and ambitious centre of learning for over 100 pupils with...
-
School Administrator
4 days ago
St Austell, United Kingdom Long-term Teachers Ltd Full timeSchool Administrator This is an exciting opportunity, to join our team and to support and develop the school in line with its shared values and improvement priorities. Long Term Teachers is working with an SEN school in the St Austell are who are looking to recruit a school administrator. The school provides a creative and ambitious centre of...