Rail Community Officer

6 months ago

Salisbury, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**

To lead the Rail Community Officer team by example in the provision of a secure working environment for employees and customers of South Western Railway, enabling them to go about their business without fear of violence intimidation, or harassment.

**Your main responsibilities will be**:

- Identify training requirements within team
- Assist with briefing process for team
- Assist with joint operational planning
- Enforcement of all railway legislation and other summary offences using conventional reporting methods.
- To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
- Work as part of a team of Rail Community Officers and BTP staff
- To compile concise, comprehensive reports on activity witnessed
- The use of powers conferred to the individual by the Chief Constable of the BTP
- Proactively patrol known crime hotspot areas
- Engage with railway employees and members of the public to ensure the safety and security of the network
- Engage and establish relationships with the local community and non-railway agencies
- To act as a witness in court where and when necessary
- To actively engage in the prevention of anti-social behaviour
- To supplement uniform presence at the scene of emergencies and major incidents etc
- To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.

**You'll need to be**:

- Previous experience of performing in a high-pressure environment
- Previous customer service experience
- Railway Byelaw knowledge
- Leadership
- Good oral communicator
- Good personal resilience
- Good inter-personal skills
- Good level of physical fitness
- High standard of written and spoken English
- Willingness and ability to deal with manage and diffuse conflict situations
- Assertive resilient and able to remain professional in confrontational situations.

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**Working pattern**

Working an average of 37 hours per week on a 6-week rolling roster, shifts include both earlies and lates.
1st Week: Mon to Thurs 0800 - 1715
2nd Week: Tues to Friday 0800 - 1715
3rd week: Sun/Weds to Sat 1545 - 0100 (Sunday shift hours are 1045 till 2000)
4th Week: Thurs to Sat 1545 - 0100
1 x Sunday every 4 weeks
Hours and shifts can be changed depending on business needs

**The Reward**

In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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