Rail Community Officer

3 weeks ago

Salisbury, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**

To lead the Rail Community Officer team by example in the provision of a secure working environment for employees and customers of South Western Railway, enabling them to go about their business without fear of violence intimidation, or harassment.

**Your main responsibilities will be**:

- Identify training requirements within team
- Assist with briefing process for team
- Assist with joint operational planning
- Enforcement of all railway legislation and other summary offences using conventional reporting methods.
- To prepare and submit written statements of evidence and to attend court to support prosecutions where necessary.
- Work as part of a team of Rail Community Officers and BTP staff
- To compile concise, comprehensive reports on activity witnessed
- The use of powers conferred to the individual by the Chief Constable of the BTP
- Proactively patrol known crime hotspot areas
- Engage with railway employees and members of the public to ensure the safety and security of the network
- Engage and establish relationships with the local community and non-railway agencies
- To act as a witness in court where and when necessary
- To actively engage in the prevention of anti-social behaviour
- To supplement uniform presence at the scene of emergencies and major incidents etc
- To respond to police requests in assisting control of access to sites, customer care assistance and any other appropriate duties.

**You'll need to be**:

- Previous experience of performing in a high-pressure environment
- Previous customer service experience
- Railway Byelaw knowledge
- Leadership
- Good oral communicator
- Good personal resilience
- Good inter-personal skills
- Good level of physical fitness
- High standard of written and spoken English
- Willingness and ability to deal with manage and diffuse conflict situations
- Assertive resilient and able to remain professional in confrontational situations.

Applicants who require a visa must have **6 months** remaining at the time of their appointment. Training is full time and you must be able to commit to this.

**Working pattern**

Working an average of 37 hours per week on a 6-week rolling roster, shifts include both earlies and lates.
1st Week: Mon to Thurs 0800 - 1715
2nd Week: Tues to Friday 0800 - 1715
3rd week: Sun/Weds to Sat 1545 - 0100 (Sunday shift hours are 1045 till 2000)
4th Week: Thurs to Sat 1545 - 0100
1 x Sunday every 4 weeks
Hours and shifts can be changed depending on business needs

**The Reward**

In return we offer a competitive salary and a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependants (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Rail Community Officer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom South Western Railway Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Rail Community Officer

    3 weeks ago

    Salisbury, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. **Join our team and help us continue to improve quality of life, by...

  • Rail Community Officer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom South Western Railway Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Rail Operator 2

    3 weeks ago

    Salisbury, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join our team and help us continue to improve quality of life, by...

  • Team Leader

    1 month ago

    Salisbury, United Kingdom Network Rail Full time

    Brief Description From establishing safety arrangements to checking the quality of work, you'll direct and inspire the success of a team involved in everything from inspection and faulting, through to maintenance and renewal. About the role (External) We'll look to you to direct, organise and motivate a high performing team. From inspection and...

  • Rail Operator 2

    3 weeks ago

    Salisbury, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join our team and help us continue to improve quality of life, by...

  • Rail Operator 2

    4 days ago

    Salisbury, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join our team and help us continue to improve quality of life, by...

  • Rail Operator 2

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom South Western Railway Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Communications Officer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom The Health Foundation Full time

    £40,157 per annum plus excellent benefitsPermanent contractFull time role and hybrid working with at least 1 day in our London office each weekDo you have experience of delivering high-quality content that meets audience needs, and of growing a strong brand that tells an engaging story?The Health Foundation is an independent charity committed to bringing...

  • Financial Inclusion Officer

    2 weeks ago

    Salisbury, United Kingdom Acorn Community Bank Full time

    The role description is: - Clients will be identified by referral partners (e.g. local council team). Some clients will be existing credit union members who have been identified as requiring support by the credit control team. - An online booking system will be used to manage the flow of clients. The officer will manage this system, so it fits around their...

  • Rail Operator 2 Supervisor

    4 days ago

    Salisbury, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join **our** team and help us continue to improve quality of life,...

  • Communications and PR Officer

    2 weeks ago

    Salisbury, United Kingdom Five Rivers Child Care Ltd Full time

    We want to hear from you if you are a creative and confident Communications or Public Relations professional with a genuine interest in making a difference in the lives of children in care. We are looking for a Communications and PR Officer to join our friendly Salisbury-based team. You will be interested and enthusiastic about all aspects of communications...

  • Barista Salisbury Rail Station

    3 weeks ago

    Salisbury, United Kingdom Costa Limited Full time

    Barista - Salisbury Rail Station - 8hrs per week - Part time - Permanent Here at Costa Coffee we are all about passion, energy and teamwork, serving memorable moments for every one of our customers. As a Barista you’ll you be working for the nations favourite coffee shop, you will enjoy brilliant training and amazing benefits so that you enjoy Costa...

  • Marketing & Communications Officer

    4 weeks ago

    Salisbury, United Kingdom Salisbury Hospice Charity Full time

    **Job Summary** Salisbury Hospice Charity is seeking a talented and creative Marketing & Communications Officer at their fundraising offices in Salisbury. We are a small team with a big remit, and we’re looking for someone to co-ordinate the delivery of our ambitious plans. This is a varied role offering a solid foundation in integrated marketing and...

  • Marketing & Communications Officer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom Salisbury Hospice Charity Full time

    Job SummarySalisbury Hospice Charity is seeking a talented and creative Marketing & Communications Officer at their fundraising offices in Salisbury.We are a small team with a big remit, and we're looking for someone to co-ordinate the delivery of our ambitious plans. This is a varied role offering a solid foundation in integrated marketing and...

  • Communications Officer

    2 weeks ago

    Salisbury, United Kingdom The Health Foundation Full time

    **£42,165 per annum plus **excellent benefits** **12-month maternity cover contract** **Full time role and hybrid working with 2 days in our London office each week** The Health Foundation is an independent charitable organisation working to build a healthier UK. - Do you have experience of working in a marketing team to _grow engagement with, and the...

  • Communications Officer

    4 weeks ago

    Salisbury, United Kingdom The Health Foundation Full time

    **£40,157 per annum plus excellent benefits** ***Permanent contract** **Full time role and hybrid working with at least 1 day in our London office each week** Do you have experience of delivering high-quality content that meets audience needs, and of growing a strong brand that tells an engaging story? The Health Foundation is an independent charity...

  • Barista - Salisbury Rail Station 10hr Pt

    2 weeks ago

    Salisbury, United Kingdom Costa Limited Full time

    Barista - Salisbury Rail Station - 10hrs - Part time Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but...

  • Senior PR

    2 weeks ago

    Salisbury, United Kingdom Alabaré Full time

    We seek a dynamic and passionate communications specialist to join our fundraising and marketing team. As a Senior PR & Communications Officer you will be based in Salisbury but be able to travel to PR opportunities across our region at potentially short notice. You will play a pivotal role and be responsible for crafting and sharing the compelling stories...

  • Events / Customer Service Staff

    3 weeks ago

    Salisbury, United Kingdom Adecco Full time

    Events / Customer Service staff Our Customer Service Assistants will provide a First-class service to our passengers whilst always ensuring their safety. They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively ensuring passengers have valid tickets to use the bus replacement service, and that...