Rail Operator 2

6 months ago

Salisbury, United Kingdom South Western Railway Full time

**Who are we?**

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

**Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.**

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

**About the job**:
The holder of this post is responsible for cleaning and presentation of trains, ensuring all trains are clean and presented to the highest standard.

Ensuring cleaning duties are carried out in accordance with Train Presentation Standards and any local instructions.

You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).

**Your main responsibilities will be**:

- Ensure your personal safety and that of others, including that of visitors and contractors at all times.
- Assist traincrew and station staff in undertaking emergency procedures and implementing evacuation procedures when required.
- Provide a safe, courteous and helpful service at all times.
- Comply with the Rules as defined in Network Rail Group Standard, other regulations and Instructions, Group Standards and Legislation.
- To assist customers as appropriate, especially those with special needs and at times of service disruption.
- Clean and present trains for service in accordance with Train Presentation Standards.
- Provide managers and supervisors with proactive information that delivers higher and improved train presentation standards.
- Undertake cleaning of biological hazards.
- Observe COSHH Regulations in place.
- Complete paperwork as required, detailing and signing for all work carried out.
- Dispose of waste, including bio-waste and sharps in accordance with local instructions.
- Advise Manager of any problems or defects identified.
- To undertake additional tasks as required by the local manager.
- Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.

**As a minimum, you will need to be**:

- Good verbal communication skills
- Good interpersonal skills
- Good physical health is required as the role involves heavy cleaning duties both on board the train and station.

**Working pattern**:
Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

On average you will work 37 hours per week, Monday - Saturday.

Typical shifts include:
Shift from 08:20 to 17:35 each day, over 4 days per week.

**The Reward**:
As well as a competitive salary, we offer a variety of valuable benefits, including:

- Free duty and leisure travel on SWR services for employee
- Free leisure travel for spouse/partner and dependants (criteria dependant)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

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