Customer Service Advisor

3 weeks ago


Snetterton, United Kingdom Sharp Full time

We have a brand-new opportunity for a
**Customer Service Advisor** at our Snetterton office

(Norwich NR16 2JU)

Own transport required.

Working within an innovative customer service team, you will strive to achieve your KPIs and daily targets. You will take an organised and informative, customer-centric approach, with a focus on delivering positive interactions, solutions and outcomes.

**Main responsibilities**

Processing requests for print consumables on the in-house system, logging engineer visits and telephone helpdesk calls.

Dealing with general enquiries, resolving or directing accordingly, keeping customers informed.

Triaging calls, where possible advising customer rather than allocating to engineer

Logging repair calls with 3rd party providers, liaising and following up until completion

Filtering repair/installation/move requests to relevant skilled engineer team

Arranging network linking of machines - including establishing requirements by liaising with internal departments, third party providers and customers.

Investigating order discrepancies

Organisation and maintenance of engineer repairs

Ordering parts and chasing these orders

Heavy phone work, logging breakdowns

Planning and occasional reporting, dominantly via telephone and outlook

**Requirements**:

- Strong attention to detail, with the ability to prioritise
- Thinking independently and proposing and implementing solutions
- Excellent telephone skills
- Confidence in liaising with internal and external stakeholders
- Excellent customer service or customer support experience
- Exceptional communication skills, both written and verbal
- Confident with MS office tools, Outlook, Excel and Word
- Familiar with using in-house software tools, or external to record data
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritise, and manage time effectively
- Flexibility to help/cover with colleagues’ workload
- Ability to work individually and as part of a team
- Experience using SAP is an advantage

**About Sharp Business Systems UK Plc**

By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction. We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.



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