Merchandiser

7 months ago

Snetterton, United Kingdom Affinity Petcare Full time

Position Duties Summary: The main function of the Merchandiser is to offer good support to the Natures Menu customers in a polite and responsible manner. Working within a department which offers service in order taking and processing, supporting consumers with product and pet food nutrition, delivery and order satisfaction. Our customer service team attend to customers in a calm and professional manner putting the customers’ needs first.

Main Responsibilities of the Merchandiser:

- Have good time keeping and a good attendance record
- Have good personal skills to deal with customers face to face, via telephone and electronic communication
- Perform tasks and duties in a polite and responsible manner
- Take time to self-educate yourself on the company, products and knowledge needed to perform your role

Main duties of your specific role include:

- Delivering a high standard of customer service.
- Work closely with their BDM and Sales Office to respond within allocated time to POS requests
- Gaining full product knowledge and feeding knowledge
- Ensure exemplary conduct and communications with colleagues and customers alike.
- Follow BEST PRACTICE at all times when merchandising and installing freezers
- Understanding knowledge center advise and how to communicate this to customers
- Performing any other duties as assigned by the direct management chain.

Specific Daily tasks include:

- Freezer deliveries and installation
- Set up and break down at Trade and Consumer Shows. This will involve some weekend work.
- Advise stores of the RAW ADVISOR course and available POS
- Sell in of freezers as agreed by BDM and in accordance with the annual bonus structure
- Discuss ranges / new products with retailers to gain orders or take leads to pass to BDM, utilising trade price lists and relevant point of sale available
- Work closely with their BDM and Sales Office to respond within allocated time to POS requests
- Send photos on weekly log of comprehensive merchandising work

**Skills & Experience Required**: Qualifications**:

- Good communication skills
- Sales skill set preferred but not essential
- Must be competent with Microsoft office products; Outlook, Excel, Word,

**Experience**:

- Pet Trade knowledge preferred but not essential
- Customer care and customer facing role

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