Customer Service Administrator

4 weeks ago

Snetterton, United Kingdom Total Employment Full time

We are looking for a detail-oriented and organised Customer Service Administrator to join a dynamic team. The successful candidate will play a pivotal role in supporting customer service operations, ensuring that all customer interactions are handled efficiently and effectively. This position requires excellent communication skills, strong administrative capabilities, and a proactive approach to problem-solving.Our client, in the transport and logistics industry, dedicated to providing top-notch services and solutions to their clients. Priding themselves on efficiency, reliability, and commitment to customer satisfaction.Duties: * Handle incoming customer inquiries via phone and email. * Maintain accurate records of customer interactions, orders, and transactions. * Prepare and manage customer documentation, including contracts, invoices, and reports. * Address and resolve customer complaints and service issues promptly. * Coordinate with internal departments to ensure swift resolution of customer problems. * Identify opportunities to enhance customer service procedures and suggest improvements. * Generate regular reports on customer service activities, feedback, and issues. * Update and maintain customer databases and CRM systems.The Ideal Candidate * Excellent organisational and time-management skills. * Strong communication skills, both verbal and written. * Proficiency in using office software (e.g., MS Office Packages). * Ability to multitask and prioritise tasks in a fast-paced environment. * Attention to detail and a proactive approach to problem-solving. * Experience in the transport industry is desirable but not essential. * Own transport due to location.For a confidential chat please contact Vitor on the contact details provided

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