Customer Service Administrator

2 weeks ago

Snetterton, United Kingdom Kinaxia Logistics Full time

Foulger Transport are looking to recruit a Customer Service Administrator to join their team at their site in Snetterton. The role of the Customer Service Administrator will be to provide general administration support to ensure effective and efficient service levels are being delivered and maintained.

  • Monday – Friday
  • 40 hours per week
  • 26k per annum
  • Additional benefits:
  • Life assurance
  • Pension
  • Exceptional fleet
  • Opportunity for training and development (CPC training)
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

  • Complete general administrative duties in an efficient and effective manner to deliver a world class service;
  • Create a relevant and structured filing system to establish and maintain an organised department;
  • Answer and direct queries providing accurate information to ensure excellent customer service is being delivered;
  • Maintain any appropriate databases necessary to collate information required and check and reconcile data where appropriate and identify and resolve any discrepancies to ensure 100% accuracy;
  • Assist in the development of processes and procedures to improve operational efficiency;
  • Continually audit the accuracy of information held to ensure standards are being adhered to;
  • Work in a safe and tidy manner complying with all health and safety regulations to ensure both yourself and the Company are compliant;
  • Communicate professionally with the relevant departments ensuring they have accurate and timely information;
  • Monitor all information to ensure it is up to date and held in a secure location in order to comply with GDPR legislation.
  • Answering a high volume of calls.
  • Dealing with order & delivery queries, liaising with customers by providing solutions.
  • Dealing with inbound/outbound emails.
  • Input of customer orders onto our traffic management system.
  • Processing incoming customer orders via our online website.
  • Handling key customer accounts, including processing KPI reports
  • Supporting other roles when required (covering sickness & holidays)
  • Picking/putting away pallets on our warehousing management systems.
  • Preparing pick notes, labels, and paperwork
  • Running weekly/monthly customer stock reports

Your knowledge and experience:

  • General administration tasks, preferably in the haulage industry
  • Supporting a department with general administration tasks
  • Microsoft packages
  • Working knowledge of basic administration principles
  • Transport Industry is desirable
  • Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
  • Safe
  • Talented
  • Attentive
  • Reliable

An application for a DBS certificate will be required in the event of the individual being offered the position,

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