Administrative Assistant

7 months ago


StokeonTrent, United Kingdom University Hospital of North Midlands NHS Trust Full time

**The successful applicant will**: Act as a role model in all episodes of interaction with Trust staff, patient, their carers and members of the public Exchange sensitive, complex and emotive verbal and written information with patients, staff and carers which requires tact and diplomacy Demonstrate excellent telephone manner Be Competent in IT Systems / processes including Microsoft Office Package; word processing; spread sheet software and management of databases. Perform a range of general office duties: filing, storage of information, photocopying, and e-mail transmission, preparing and inputting data for processing; requisitions, payroll, statistics, reports, updating and maintaining accurate records and controlling stock Have knowledge of patient administration and other related systems Manage their own diary, prioritizing their own workload in order to meet the demands of the needs of own service as well as those of departments/ wards, often working under pressure in a busy office environment Exercise judgement when dealing with queries and escalating these in a timely manner Take minutes of meetings Have the ability to work independently and as part of the team Ensure incoming and outgoing correspondence is dealt with in a timely manner Seek support and guidance from the team as required Support the team with the chaplaincy volunteer administration and associated training Under supervision of a nominated Chaplain assist with some non-direct aspects of patient care (e.g patient experience/ information) Respect patient privacy and dignity at all times Utilise empathic and reassurance skills in order to provide information and advice to patients and those important to them regarding end of life care Follow departmental policies and procedures in order to continually improve service delivery Be involved with the timely resolution of verbal complaints in line with the Trusts Policy and Procedure for the Handling of Complaints Complete relevant patient documentation under the supervision of a nominated chaplain Use office equipment efficiently Be involved in the induction of new starters Ensure their own work is of a high standard Take part in surveys e.g. patient/staff feedback surveys as required Be able to cope with interruptions whilst in periods of concentration Work with patients and carers at end of life, and with other health care professionals in an area which is emotionally Act as first point of contact for distressed staff members, relatives or members of the public who contact the Chaplaincy-SPaRC team at UHNM Occasionally be expected to visit clinical areas



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