Account Support Administrator
6 months ago
**Main Duties**:
1. Support and assist in the management and promotion of the T4L programmes ensuring clear notes are always recorded on the CRM system.
2. Generate and send reports to schools on a twice weekly basis to communicate live parent orders.
3. Once portals are closed, to reconcile orders and send final reports to schools monthly.
4. To proactively stay aware of upcoming school portals and create the necessary marketing material.
5. To highlight duplicate orders with schools and parents to ensure the orders placed are accurate.
6. Assist schools with promotion plans to meet their ordering targets.
7. Process school funded manual orders.
8. Chase school outstanding invoices.
9. Generate cash flow documents to ensure school finance teams understand their income and outgoings in relation to the student programme.
10. Provide support within the team when required to cover peak periods, holidays, and sickness.
11. To participate in daily meetings to promote successful communication and to stay up to date with team activity.
12. Working towards agreed targets and KPI’s set by line manager.
13. To proactively promote our programme and other leasing services ensuring all leads and referrals are communicated to the FT Sales team
**SKILLS NEEDED**:
- Excellent attention to detail.
- Excellent time management and administration skills.
- Strong Microsoft Excel skills. (Demonstration may be required)
- Ability to receive and act upon constructive feedback in a positive manner.
- Adaptive approach when contacting internal and external parties.
- Reporting of activities in an accurate, timely and effective manner appropriate to the intended audience.
- Proactive in approach and communication.
- Ability to problem solve and present solution proposals to management if further assistance is needed.
Pay: Up to £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
**Education**:
- Bachelor's (preferred)
Ability to Commute:
- Windsor (required)
Ability to Relocate:
- Windsor: Relocate before starting work (required)
Work Location: In person
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