Customer Support Apprentice

6 months ago

Felixstowe, United Kingdom GB Railfreight Full time

Overview:
We are pleased to offer the chance to join GB Railfreight as a Custtomer Support Apprentice. If you are confident speaking to people and have good organisational skills with great attention to detail then read on;

This role is with our Intermodal team to support them with filling trains at the Port of Felixstowe. You will be part of a friendly team and be responsible for a range of administrative duties to ultimately give our customers a first class service This is a fantastic opportunity for you if you like to be busy and are looking to get your foot on the career ladder in a growing company.

We are offering a competetive salary and you will achieve an NVQ Level 3 in Business Administration if you are successful in this position.

**Responsibilities**:

- Responsible for liaising with customers to ensure bookings are placed on the system, customers are issued with relevant reference numbers and receive confirmation of arrivals and departures.
- Stock management as per the customer requirements is also required.
- You will work closely with the Customer Service Team and Delivery Manager to ensure trains are filled to maximum capacity.
- Manage, organise and update data on various systems including but not limited to destin8, TOPS, Paris, COMA and SCORPIO.
- There will be a requirement to interrogate data on the live systems as well as the information on train lists to review bookings versus actual delivery.
- In conjunction with the team you will be required to identify any possible issues with containers and raise this to relevant parties so any issues can be resolved in a timely manner.
- Plan the movement of containers from road haulage to third party depots.
- Manage additional charge notifications where necessary.
- Upload interchange reports and attach to the correct file.
- Other duties as required

Qualifications:
You must have strong attention to detail and organisational skills to ensure bookings are accurate and arranged in a timely fashion.
- This is a fast paced role so you must have the ability to prioritise and multi task whilst ensuring accuracy of the work they produce.
- You will need excellent communication skills as they will be dealing with requests from customers and suppliers on a daily basis.
- You must be able to meet deadline to ensure trains are filled.
- You must also be competent with Microsoft Office Suite.

**Our Values**
Professionalism - Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture

Support - We look after our people and they in turn are encouraged to look after each other

Communication - The transparency of our is business is valued by our colleagues and customers

Trust and Empowerment - We believe that openness and honesty make for the best relationship because it leads to trust and confidence

Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged right from the top

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