Customer Support Apprentice

7 months ago

Felixstowe, United Kingdom GB Railfreight Full time

Overview:
We are pleased to offer the chance to join GB Railfreight as a Custtomer Support Apprentice. If you are confident speaking to people and have good organisational skills with great attention to detail then read on;

This role is with our Intermodal team to support them with filling trains at the Port of Felixstowe. You will be part of a friendly team and be responsible for a range of administrative duties to ultimately give our customers a first class service This is a fantastic opportunity for you if you like to be busy and are looking to get your foot on the career ladder in a growing company.

We are offering a competetive salary and you will achieve an NVQ Level 3 in Business Administration if you are successful in this position.

**Responsibilities**:

- Responsible for liaising with customers to ensure bookings are placed on the system, customers are issued with relevant reference numbers and receive confirmation of arrivals and departures.
- Stock management as per the customer requirements is also required.
- You will work closely with the Customer Service Team and Delivery Manager to ensure trains are filled to maximum capacity.
- Manage, organise and update data on various systems including but not limited to destin8, TOPS, Paris, COMA and SCORPIO.
- There will be a requirement to interrogate data on the live systems as well as the information on train lists to review bookings versus actual delivery.
- In conjunction with the team you will be required to identify any possible issues with containers and raise this to relevant parties so any issues can be resolved in a timely manner.
- Plan the movement of containers from road haulage to third party depots.
- Manage additional charge notifications where necessary.
- Upload interchange reports and attach to the correct file.
- Other duties as required

Qualifications:
You must have strong attention to detail and organisational skills to ensure bookings are accurate and arranged in a timely fashion.
- This is a fast paced role so you must have the ability to prioritise and multi task whilst ensuring accuracy of the work they produce.
- You will need excellent communication skills as they will be dealing with requests from customers and suppliers on a daily basis.
- You must be able to meet deadline to ensure trains are filled.
- You must also be competent with Microsoft Office Suite.

**Our Values**
Professionalism - Safety and security is paramount in our business, and we feel that this embodies the foundation of a high achieving safety culture

Support - We look after our people and they in turn are encouraged to look after each other

Communication - The transparency of our is business is valued by our colleagues and customers

Trust and Empowerment - We believe that openness and honesty make for the best relationship because it leads to trust and confidence

Enjoyment - Taking pleasure in coming to work at GBRf is actively encouraged right from the top

  • Customs Degree Apprentice

    7 months ago

    Felixstowe, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Customs Degree Apprentice

    7 months ago

    Felixstowe, United Kingdom Ceva Logistics Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and...

  • Apprentice Retail Sales Advisor

    7 months ago

    Felixstowe, United Kingdom Superdrug Full time

    **81 HAMILTON ROAD, FELIXSTOWE, SUFFOLK IP11 7BE** **Why Superdrug?** Passionate about beauty and health? Love talking to customers? If you’re ready to roll up your sleeves and get stuck in, you’ll have a great time at Superdrug working as an Apprentice Sales Adviser. Working in one of our stores is fun and no two days are the same. Hard work, yes, but...

  • Business Administration Apprentice

    7 months ago

    Felixstowe, United Kingdom Stobart Full time

    **Company Description** Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. Through our unique model, we operate the largest user shared network that ensures maximum capacity whilst guaranteeing service and quality. As a...

  • Apprentice Field Forklift Engineer

    1 week ago

    Felixstowe, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Apprentice Field Engineer Location: Ipswich Contract: 4 Year Apprenticeship Salary: £15,700 in Year 1, progressing each year to £25,000 in Year 4 (subject to satisfactory performance) The Briggs Equipment Group are a leading provider of asset management and maintenance solutions across the UK and Ireland.The Briggs Equipment Group 4-year...

  • Apprentice Field Forklift Engineer

    3 days ago

    Felixstowe, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Apprentice Field Engineer Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Location: Ipswich Contract: 4 Year Apprenticeship Salary: £15,700 in Year 1, progressing each year to £25,000 in Year 4 (subject to satisfactory performance) The Briggs...

  • Import Operations Apprentice

    6 months ago

    Felixstowe, United Kingdom Uniserve Full time

    **Do you have a passion for logistics and a keen eye for detail?** **Seafast**, part of the Uniserve Group, is seeking a motivated and organised individual to join our growing team as an **Import Operations Apprentice**. **In this role, you will**: - Build and maintain strong relationships with our customers. - Ensure excellent customer service by working...

  • Briggs Equipment Ltd | Apprentice Field Forklift Engineer

    1 week ago

    Felixstowe, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Apprentice Field Engineer Location: Ipswich Contract: 4 Year Apprenticeship Salary: £15,700 in Year 1, progressing each year to £25,000 in Year 4 (subject to satisfactory performance) The Briggs Equipment Group are a leading provider of asset management and maintenance solutions across the UK and Ireland.The Briggs Equipment Group 4-year...

  • Briggs Equipment Ltd | Apprentice Field Forklift Engineer

    2 days ago

    Felixstowe, United Kingdom Briggs Equipment Ltd Full time

    The Opportunity: Apprentice Field Engineer Location: Ipswich Contract: 4 Year Apprenticeship Salary: £15,700 in Year 1, progressing each year to £25,000 in Year 4 (subject to satisfactory performance) The Briggs Equipment Group are a leading provider of asset management and maintenance solutions across the UK and Ireland.The Briggs Equipment Group 4-year...

  • Heavy Machinery Maintenance Apprentice

    1 week ago

    Felixstowe, Suffolk, United Kingdom Briggs Equipment Ltd Full time

    Job DescriptionWe are seeking a highly motivated and skilled individual to join our team as a Heavy Machinery Maintenance Apprentice. The successful candidate will have the opportunity to develop skills in equipment maintenance, repair, and operations while working alongside experienced professionals.The Briggs Equipment Group is a leading provider of asset...

  • Heavy Equipment Engineer Apprentice

    2 weeks ago

    Felixstowe, Suffolk, United Kingdom Briggs Equipment Ltd Full time

    About the RoleAs a Heavy Equipment Engineer Apprentice at Briggs Equipment Ltd, you will have the opportunity to gain hands-on experience in the maintenance and repair of industrial equipment. You will work closely with experienced engineers to develop your skills and knowledge, and will be expected to contribute to the success of the team.The salary for...

  • Heavy Machinery Technician

    7 days ago

    Felixstowe, Suffolk, United Kingdom Briggs Equipment Ltd Full time

    About the OpportunityWe are seeking a highly motivated and skilled individual to join our team as an Apprentice Field Forklift Engineer. As a key member of our team, you will be responsible for providing technical support and maintenance services to our customers across the UK and Ireland.The Briggs Equipment Group is a leading provider of asset management...

  • Customer Service and Support Specialist

    1 month ago

    Felixstowe, Suffolk, United Kingdom CV-Library Full time

    Customer Service and Support SpecialistThe successful candidate will be responsible for handling customer queries and resolving issues in a timely and professional manner. The ideal candidate will have excellent communication skills, a willingness to learn, and experience working in a customer-facing environment. Responsibilities:* Manage customer...

  • Logistics Customer Support Specialist

    1 week ago

    Felixstowe, Suffolk, United Kingdom TLP Full time

    Company Overview: We are a dynamic and growing company in the freight industry, committed to providing exceptional customer service. Our team is dedicated to delivering high-quality solutions to our clients.\Salary: £12.02 per hour (PAYE)\Job Description:\We are seeking an experienced Logistics Customer Support Specialist to join our team. As a key member...

  • Apprentice Crew Member

    7 months ago

    Felixstowe, United Kingdom Lifetime Training Full time

    As an Apprentice Crew Member, you'll quickly become part of a team, or ‘Crew’, that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. You'll...

  • Freight Customer Support Specialist

    1 week ago

    Felixstowe, Suffolk, United Kingdom The Logistics Partnership LLP Full time

    Role Description:This is a fantastic opportunity to join The Logistics Partnership LLP as a Freight Customer Support Specialist. In this role, you will work with a highly successful company, the UK's largest provider of freight services.Main Responsibilities:Offering exceptional customer service and support to clientsAddressing customer complaints and issues...

  • Customer Service and Support Representative

    2 weeks ago

    Felixstowe, United Kingdom The Logistics Partnership LLP Full time

    Company OverviewIn the dynamic Freight industry, The Logistics Partnership LLP is a multi-award winning company and the UK's largest provider of logistics services. This role presents an exciting opportunity to be part of a growing team and contribute to the company's success.Job DetailsThis full-time, long-term temporary position offers a competitive salary...

  • Customer Support Specialist

    2 days ago

    Felixstowe, Suffolk, United Kingdom The Logistics Partnership LLP Full time

    Join Our Team:Are you a logistics professional looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? We are seeking a Customer Service Advisor to join our team in Felixstowe, Suffolk.This is a full-time, long-term temporary position, working Monday to Friday, 0800-1700 hours. The successful candidate will earn...

  • Logistics Customer Support Specialist

    1 week ago

    Felixstowe, Suffolk, United Kingdom The Logistics Partnership LLP Full time

    The Logistics Partnership LLP has an exciting opportunity for a skilled Logistics Customer Support Specialist to join their team in Felixstowe, Suffolk.This role comes with a salary of £12.02 per hour (PAYE) and an immediate start.As a key member of the team, you will be responsible for:Providing top-notch customer service to clients in the freight...

  • Apprentice Nursery Practitioner

    7 months ago

    Felixstowe, United Kingdom Little Joes Full time

    The Oaks Nursery is hiring! Are you looking to start a career in Childcare, we are looking for dedicated, caring and fun loving Apprentice Nursery Practitioner. We adore working with children, their wonderful families, and our lovely team of colleagues. Our nursery is a modern, purpose-built setting with lots of outdoor space. We aim to offer the very...